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‎05-16-2020 12:40 PM

HP Recommended
Product: HP Envy laptop

Hello, on recently bought HP Envy laptop, B&O speakers just stopped working. Only some static sound comes. Ran troubleshooter, all steps with virtual assistant, updated driver, restarted, uninstalled, installed again, all by earlier suggestions list. All reply was system is working, no issue detected. Restarting, shutting down and switching back on does not help. RealTek shows all up-to-date. What is wrong? thank you (Windows 10)

1 REPLY 1

‎05-26-2020 02:53 PM

HP Recommended

@Sv-33_ Welcome to HP Community!

 

Please provide the product number.

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

 

Click here for steps on finding the information we need!

 

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

http://support.hp.com/us-en/document/c03754824

 

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