HP Envy laptop internal microphone doesn't work

[LKB2]

My computer specifications state I have  a HP Wide Vision HD Camera with camera shutter and integrated dual array digital microphone.  The camera works, but my computer shows that I have no installed microphone.  I have removed drivers, installed drivers, updated drivers, used the virtual assistant, and I am still unable to access the internal microphone.  Can anyone help?

[Paul_Tikkanen]

Hi:

What is the full model number or product number of your notebook?

Use this guide to find that information...please do not post the serial number.

https://support.hp.com/us-en/document/c00033108

Also let me know if you look in the device manager, is there an AMD Audio device with the little warning ! triangle listed under the sound, video and game controllers device manager category?

[LKB2]

Product name: HP Envy x360 Laptop - 15-ed0047nr

Model name: 3F613UA

In device manager, there is no  AMD Audio device with the little warning ! triangle?

[Paul_Tikkanen]

Hi:

There is a different envy 360 model series with the AMD Ryzen processors where a recent windows update knocks out the driver for the microphone which is the AMD audio device which shows the ! mark next to it.

Yours has an Intel processor and chipset, so the only suggestion I can offer would be to install the latest audio driver, restart the PC, and hopefully that will get the microphone to work again.

https://ftp.hp.com/pub/softpaq/sp101501-102000/sp101788.exe

[LKB2 · Accepted solution]

I downloaded Windows updates, and now my microphone shows up.  I believe it works properly, but I haven't had much opportunity to test it out.  At least it now shows I have an internal microphone now.  It is an HP wide vision HD camera with camera shutter and integrated dual array digital microphone.  

[Paul_Tikkanen]

Glad you got the microphone to show up.

[mahmoud471]

HP ENVY x360 Laptop - 15-ed0002nx

help plz