HP Envy x360 Laptop 15-m-ed1023dx microphone issue

[DanS10]

Recently I discovered my internal microphone was not working (attendees could not hear me) while I was in a Zoom meeting. In the past, it had worked flawlessly. The Audio Input indicates the mic's driver is Intel Smart Sound Technology for Digital Microphone. BTW, my laptop is out-of-warranty! Anyhow, when I view settings System-Sound-Input- Microphone Array-Input Volume is always pegged at 0 (and will not adjust upward, just zeros out again). I Start Test but the mic shows no movement when talked into.

Also, when I launch Sound Recorder and try to use the mic, "no audio input source" is indicated. Likewise, when I try testing the mic with an online test(onlinemictest.com), it does ask permission to use the microphone but than indicates "Microphone Not Authorized". 

I have tried many things, including updating the audio drivers multiple times in Device Manager and various ways with no improvement. 

My Win11 version is 24H2. Has anyone else experienced this? Any help would be appreciated. TIA.

[zoey7886]

@DanS10, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP Envy x360 Laptop 15-m-ed1023dx microphone issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It sounds like you're experiencing an issue with the internal microphone on your HP Envy x360 Laptop. Here are some steps you can take to troubleshoot and potentially resolve this issue:

Check Microphone Settings:

• Go to Settings > System > Sound.
• Under "Input," make sure the correct microphone is selected.
• Try increasing the input volume slider and see if it adjusts.

Update Sound Drivers:

• Go to Device Manager.
• Expand the section for "Sound, video and game controllers."
• Right-click on the Intel Smart Sound Technology for the Digital Microphone and select "Update driver."
• Choose the option to search automatically for updated driver software.

Reinstall Sound Drivers:

• Open Device Manager.
• Find the microphone under "Audio inputs and outputs."
• Right-click on it and select "Uninstall device."
• Restart your laptop, and Windows should automatically reinstall the driver.

Check App Permissions:

• Go to Settings > Privacy > Microphone.
• Make sure microphone access is allowed.
• Ensure the apps you want to use the microphone with are also allowed.

Run the Windows Troubleshooter:

• Go to Settings > Update & Security > Troubleshoot.
• Select "Recording Audio" and run the troubleshooter.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[DanS10]

Thanks Zoey. I had previously tried all your suggestions. Nevertheless, I did them again. As in the past, nothing worked, including when I moved the volumn slider in your first suggestion, it simply returned to 0 (zero).  I also ran the latest version of the HP Diagnostics, several times, everthing passed, including the specific hardware diagnostics for audio (speaker and mic).

I then decided to connect an external mic. This failed too but I discovered my laptop does not support a standalone mic. So, I purchased a cheap headset w/microphone and, guess what, it worked! I tested the combo headset with several apps (Zoom, MS Teams, etc.). It worked flawlessly! The only drawback was I would need to wear the headset that is not my preference since I wear hearing aids. However, I have a workaround to what appears as a hardware problem with the internal mic.

Am I correct....there is a hardware problem with the internal mic? Is there anyway I can use the headset mic only and internal speaker, assuming there is a setting I can make for internal speaker and external combo mic only?

Any suggestions are appreciated.

Dan

[zoey7886 · Accepted solution]

@DanS10, Thanks for coming back with such a detailed update!

You’ve done a fantastic job troubleshooting already, and your findings point us in the right direction. Since the internal mic volume slider keeps resetting to 0 and HP Diagnostics passes but real-world use fails, it does suggest the built-in microphone array hardware may be faulty (or its firmware/driver layer is not talking properly with Windows).

To your question: yes, you can absolutely use a headset mic only while keeping your laptop’s internal speakers active. Here’s how to set it up:

Plug in your headset with mic.

Right-click the speaker icon on your taskbar > choose Sound settings.

Under Input, select your headset microphone.

Under Output, keep your laptop’s internal speakers selected.

👉 This way, your laptop will listen through the external mic but play through the built-in speakers.

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[DanS10]

@Zoey7886

Hi Zoey,

I marked your last response as the accepted solution but I have one other problem perhaps you can assist with. Upon depressing the F8 key (Mic Mute) the light remains ON. The only way I can turn it off is to RESTART the laptop (depress/hold Fn + F8, or Fn+Win+F8, etc do not turn off the light). Maybe this is related to the faulty internal mic hardware but I would appreciate any additional feedback from you. TIA.

Dan

[DanS10]

@Zoey7886

Yes, I tested this and your recommendation works (external mic as input and internal speaker as input).

Dan

[DanS10]

@Zoey7886

Awaiting response to private message reply. 

Dan

[zoey7886]

Thanks so much for sharing that extra detail with us. 🌟

That glowing orange light on the F8 key is your laptop’s way of saying “Mic is muted”—almost like a little night light that just won’t switch off. Since it only resets after a restart and won’t toggle back with Fn + F8, this ties in with the deeper issue we suspected around the internal microphone hardware/firmware not talking properly with Windows.

BIOS update – If you haven’t already, install the latest BIOS for your model from HP’s support page. This sometimes clears odd behavior with function keys and LED indicators.

If the light still refuses to listen, it’s likely bound to the same hardware fault as the mic array. The good news is: your external mic + internal speakers workaround will keep you talking and listening smoothly, even if the stubborn orange glow remains.

I know it’s not ideal, but at least you’ve got your voice back in meetings without that silence hanging in the air. 🎤✨

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,