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    Know the Benefits of your HP account

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Level 2
4 3 1 4
Message 11 of 26
Flag Post
HP Recommended

Hi Edgar, I had the exact same issue you found and was starting to feel hopeless, but I found a solution! 🤓😀

 

I was looking for another driver in AMD website and found a sort of support program that you can download to fix software issues; it's called: Auto-Detect and Install Radeon™ Graphics Drivers for Windows®, you can find it here:  https://www.amd.com/en/support

or download it directly here: https://drivers.amd.com/drivers/installer/20.20/beta/radeon-software-adrenalin-2020-20.8.1-minimalse...

 

Once installed, it will show an option to do a "Factory reset" which will delete and reinstall all related AMD drivers (it will not remove any program or app installed in your PC, or affect any of the already existing information as far as I can see).

 

I did just that and it worked like a charm! 😄

My built-in mic is working for the first time.

 

Hope this helps you too!

 

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Level 3
34 30 1 1
Message 12 of 26
Flag Post
HP Recommended

Hi go to https://support.hp.com/us-en/drivers to find the out the correct driver for ur notebook . if u do not know about ur notebook go to hp support assistant and find out the serial number and product number or click on "Let HP auto detect your product". download the latest driver and install it (it is easy to install because it will be .exe)  there will be prompt to restart ur computer and click on restart now . after that it will boot to windows recovery saying that there is some problem in the pc . click on reboot now . Hope that this helps

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Message 13 of 26
Flag Post
HP Recommended

You are the bomb diggity! I know zip zero zilch about laptops/pc's in general just how to do what I need to do for work and such! I was able to follow your instructions and fixed my mic on my hp envy x360.  Thank YOU! 

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Level 2
11 10 0 10
Message 14 of 26
Flag Post
HP Recommended

Hello,

 

I am having a similar problem, but not the same.

On my case my mic and speaker work just fine but eventually it will stop working in the middle of a meeting and the computer will give me errors as: "No Microphone Found" and "No Speaker Found".

If I restart the computer it will be working fine but I would like to fix this and be able to finish my meetings without restarting the laptop. Does anyone have a solution for this?

 

You can check an image of the error on the following link:

<blockquote class="twitter-tweet"><p lang="en" dir="ltr">This error on the <a href="https://twitter.com/HP?ref_src=twsrc%5Etfw">@HP</a> laptop is driving me crazy!! <a href="https://t.co/skVWM6DoQs">pic.twitter.com/skVWM6DoQs</a></p>&mdash; Chris Raaz (@RaazChris) <a href="https://twitter.com/RaazChris/status/1299041511451975680?ref_src=twsrc%5Etfw">August 27, 2020</a></blockquote> <script async src="https://platform.twitter.com/widgets.js" charset="utf-8"></script> 
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Message 15 of 26
Flag Post
HP Recommended

Cnrv, I had the EXACT same issue.  My wife is a teacher and they have to use Google Meet.  It happened to her last Monday when she started back to school with meetings.  All week has been a nightmare.  My belief is that the hard drive might have been corrupted or maybe there was a fault with the original install from the factory.  Either way, I worked with a support tech last night and we re-installed windows.  I would recommend going through this process as it seems everything is working perfectly now.  I will post any updates but so far so good. The reason I am in this forum is that one important problem after re-installing windows was that there was no microphone detected and HP doesn't have the driver on their site.  This thread had the drivers and saved me from sending the laptop in (15M-EE0013DX).  Thank you community!  

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Message 16 of 26
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HP Recommended

UPDATE:  so 5 hours into running the google meet with youtube playing in the background, the audio (mic and speakers) failed again.  This was with the internal mic and speakers.  I am trying my external mic overnight and through tomorrow but HP support has a box on its way to me.  

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HP Support Agent
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Message 17 of 26
Flag Post
HP Recommended

@SilverJEM Welcome to HP Community!

 

I understand that the P Envy x360. No microphone.

 

Try updating the computer, this will install the latest updates -

 

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 Install updates using HP Support Assistant

  1. In the search box, type, and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same

 

Please uninstall the audio drivers, update the chipset drivers. Restart the computer and then install the audio drivers. Also, update the BIOS as well.

 

Please click the below link to download the drivers.

 

https://support.hp.com/us-en/drivers

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

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Message 18 of 26
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i am still having the same issues after updating the drivers as well. No reason to send the laptop back tho as this is clearly a software issue and not a hardware one. 

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HP Support Agent
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Message 19 of 26
Flag Post
HP Recommended

@Chewy718 

I have a few steps to help you out:

 

The Troubleshooting tool automatically finds and fixes many computer issues. Use it to troubleshoot microphone problems.

  1. In Windows, search for and open Control Panel.

  2. Click Troubleshooting.

  3. Under Hardware and Sound, click Troubleshoot audio recording.

    NOTE: 

    Administrator permission is required to run this program. If prompted, type the administrator password or provide confirmation.

  4. The Sound troubleshooter opens. Click Next. The troubleshooter begins checking the audio service status.

  5. Select the device you want to troubleshoot, and then click Next.

  6. Follow the on-screen instructions and make any changes suggested by the troubleshooter. When done, close the troubleshooter.

  7. If the problem persists, continue to the next step.

We may need to reset the privacy settings for the Microphone if the issue occurred after any recent windows updates:

  1. Open Settings from your start menu.
  2. Click on Privacy in order to access all your privacy settings.
  3. Select Microphone from the left pane and then click the Change button.
  4. Now, turn on the microphone for this device.
  5. Turn on Allow apps to access your microphone.
  6. Finally, in the app list, make sure to turn on microphone access for every app you want to give permission to access your microphone.
  7. Repeat the same exact steps but for your webcam this time.

If the issue persists, uninstall the microphone driver and restart to automatically install a fresh driver for the same.

  1. Open device manager, the fastest way is through the search bar:
  2. Open ‘Audio Inputs and Outputs’
  3. Left-click on your recording device.
  4. In the menu that opens up Click ‘Uninstall’.
  5. delete the driver. click apply/OK and then, restart the pc.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on the post you feel, helped you the most, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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Message 20 of 26
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HP Recommended

Thanks for your help. I tried this on a couple of machines and it works temporarily but ultimately the issue comes back. This is now confirmed across 15 HP envy's that I am managing and it started happening after the latest HP Bios update for the envy x360 ryzen Renoir edition. 

 

Please test this on your own end and with the 15M-EE0013DX model. This is not something that is only happening to 1 user but its confirmed a problem across many many users in the HP support forums. 

 

This is a fantastic laptop and when not video conferencing the laptop works 100%. Please test this and release an update to fix as your troubleshooting steps have not returned positive results.

Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation