HP Envy x360 laptop audio issue

[OTalex]

Hi, I have an HP Envy x360 laptop and I can not get audio to play on speakers.  Can anyone help?

[Alden4]

Hi @OTalex,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're having trouble getting audio to play through the speakers on your HP Envy x360 laptop, here are a few troubleshooting steps you can try.

Check Volume and Mute Settings

• Ensure the laptop's volume is turned up and not muted. Check both the system volume and the volume in any application you're using.
• Press the F6 or F8 key (depending on your model) to increase the volume.

Verify Audio Output Device

• Right-click the sound icon in the system tray (bottom-right corner) and select "Open Sound settings."
• In the Sound settings window, ensure the correct output device (speakers) is selected under "Choose your output device."
• If headphones or an external device is connected, try disconnecting them.

Update Audio Drivers

• Right-click the Start button and select Device Manager.
• Expand the Sound, video, and game controllers section.
• Right-click your audio device (e.g., Realtek High Definition Audio) and choose Update driver.
• Select "Search automatically for updated driver software."
• If an update is available, install it and restart your laptop.

Run the Audio Troubleshooter

• Go to Settings > Update & Security > Troubleshoot.
• Select Additional troubleshooters or Other troubleshooters.
• Click on Playing Audio and then Run the troubleshooter.
• Follow the on-screen instructions.

Restart Audio Services

• Press Windows + R, type services.msc, and press Enter.
• Scroll down to find Windows Audio and Windows Audio Endpoint Builder.
• Right-click each service and select Restart.

Check for Windows Updates

• Go to Settings > Update & Security > Windows Update.
• Click Check for updates and install any available updates.

Test with External Speakers or Headphones

• Plug in a pair of headphones or external speakers to see if the issue persists.
• If you hear audio through external devices but not through the laptop speakers, it could indicate a hardware issue.

[Alden4]

Reset BIOS

• Restart your laptop and press F10 repeatedly to enter the BIOS.
• Find the Reset BIOS to default option (usually under the Exit or Advanced tab).
• Save changes and exit the BIOS.

Perform a System Restore

• If the issue started recently, try performing a system restore to a point when the audio was working.
• Go to Control Panel > Recovery > Open System Restore and choose an appropriate restore point.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support