HP G62 Laptop -- sound just stop working

[misstasha84]

I don't know what happened but about 30 minutes ago, the sound went out. I restarted my laptop and no sound.  I plugged in my earphone and still no sound.

HP G62 Notebook PC

Windows Home Premium - 64 bit

[DavidPK]

Hi,

Can you post back with the full Model No. and Product No. of your G62 series notebook - see Here for a guide on locating this information.

Regards,

DP-K

[misstasha84]

Product Number: WA904UA#ABA

Model Number: G62-140US

[DavidPK · Accepted solution]

Hi Juanita,

Try the following.

Download the Realtek HD Audio installer on the link below and save it to your Downloads folder.

http://ftp.hp.com/pub/softpaq/sp48001-48500/sp48281.exe

When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers.  Right click the Realtek audio device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.

When complete,download and reinstall the Chipset driver on the following link.

Chipset Driver - Windows 7.

When this has completed, shutdown the notebook, unplug the AC Adapter and then remove the battery.  Hold  down the Power button for 30 seconds.  Re-insert the battery and plug in the AC Adapter.

Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu.  Press f5 to load the defaults ( this is sometimes f9, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter.  Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.

Let Windows fully load - it will automatically load an audio driver, but just let this complete.  Then open your Downloads folder, right click on the Realtek Audio installer and select 'Run as Administrator' to start the installation.  When this has completed, right click the speaker icon in the Taskbar and select Playback Devices.  Left click 'Speakers and Headphones' once to highlight it and then click the Set Default button - check if you now have audio.

Regards,

DP-K

[misstasha84]

Thank you so much! It is back working!!! You are awesome!!!!

[DavidPK]

Hi,

You're welcome and glad it helped

All the best,

DP-K

[Laurabermuda]

I am having the same problem with my HP G62, model XH068UA#ABA. 

Help!