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‎06-23-2022 04:21 PM

HP Recommended
Product: HP Notebook - 15-dw0083wm
Operating System: Microsoft Windows 11

Purchased HP Laptop 15-dw0xxx a year ago and since the warranty expired. Seemly HP technician will not help. It's now 6pm spent all morning between google searches, virtual agent & technician just to still have no sound. So, I look on here and the options are pay to get audio or wipe my laptop clean. I had an Acer & Lenovo, and the tech would just connect & fix the issue. I switch to HP hoping I was upgrading. I have lost faith in this company. Beyond frustrated...

Category:
1 REPLY 1

‎06-23-2022 04:29 PM

HP Recommended

Hello @Denise117 

 

(1) Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.54 Rev.A53.7 MBJun 3, 2022Download

( Download and doubleclick the file to execute the setup process )

 

(2) Update audio (try both)

Realtek High-Definition (HD) Audio Driver - Comet Lake

6.0.9319.1 Rev.A558.8 MBMay 31, 2022Download

( Download and doubleclick the file to execute the setup process )

or

Realtek High-Definition (HD) Audio Driver - Gemini Lake Refresh

6.0.9319.1 Rev.A79.7 MBMay 31, 2022Download

( Download and doubleclick the file to execute the setup process )

 

(3) Reboot and test again ...

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

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Thank you very much

             ⌨️

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