HP Laptop audio not working

[notalder]

my HP Laptop 15-bs0xx suddenly stopped making audio. i check the drivers, uninstalled, renistaled multiple times, still not working. the realtek hd audio driver displays and error code 10 in the properties tag. am i missing something?

[Jeet_singh]

@notalder,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. I see from your post that you are having issues with the audio not working after the recent windows update. Don't worry we'll work together to help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

Have you tried to uninstall the audio drivers from device manager?

Did you try to update the drivers either using Windows update or using HP Support Assistant.

HP and Intel are working together to provide a fix at the earliest.

As a workaround, request you open device manager by doing a right-click on the Windows button/menu.

1. Expand "Sound, Video and Game controllers" or under "other devices" in Device manager.

2. To find the audio drivers installed on your computer.

3. Right-click on the audio drivers listed there and uninstall the Intel high definition audio and Realtek audio drivers listed there.

4. Delete the drivers if prompted during the uninstall process.

5. Once done, click on View and select Devices by connection on the Device manager.

6. Expand PCI Express Root complex and right-click on Intel Smart Sound technology Audio controller and uninstall the device.

7. Make sure to delete the driver if prompted during the uninstall process.

8. Once done, click on Action and Scan for hardware changes twice in the device manager.

9. Close device manager.

10. Open Settings from the Windows menu.

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Could you please respond to this post with the details and with the results of the troubleshooting as this will help me in further assisting you.

Eagerly waiting for your response!

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[notalder]

I have installed the drivers, reinstalled them by updating, and reinstalled manually from the hp and intel driver lists. I have attempted to add the drivers as legacy hardware, nothing has changed. The speaker icon continues to display a red x and says there are no devices assigned.

[Jeet_singh · Accepted solution]

@notalder,

Thank you for replying,

I see that you have already tried to follow the steps suggested and unfortunately nothing has helped to resolve this issue. Don't worry as I have a few other steps which should help you resolve this issue.

Let's start off by uninstalling the audio drivers on your PC from device manager:

Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers.

Then check the box delete the software for this device.

Now restart the computer and then update the Bios, Chipset and Audio drivers on your PC from our HP support website using this link.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

Once done, restart the computer and then check.

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[notalder]

Thank you very much for  the assistance, I have finally solved the issue. The driver is reinstalled and working.

[Riddle_Decipher]

@notalder

I'm the Riddle_Decipher & I'm writing on behalf of my colleague @Jeet_singh, as the tech is out for the day, that said, I have reviewed your concern and the entire conversation, did some research and here's what I recommend:

Thanks for taking the time to let the community know about the same, I believe reinstalling the audio drivers was one of the steps suggested and I'm glad it worked, 

That said, please get back to us and let us know if you have any other queries or concerns as we'll be glad to help you with anything else as well.

To simply say thanks for our efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

Take care now and do have a fabulous week ahead.