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HP Recommended
HP Pavillion g6
Microsoft Windows 10 (64-bit)

Hello, I have read different various forums and comments regarding the HP mute button light not working - this is the case with my laptop. I have tried various ways to potentially resolve this problem following the instructions and guidance from other comments regarding this subject problem and none of those has worked. Please can anyone help? 

 

Steps I have already taken - but the problem has not been resolved 

1. Updated the audio driver

2.Update the whole pc 

3. Uninstall the sound and audio drivers then scan for hardware changes to then reinstall. 

 

Thanks in advance

6 REPLIES 6
HP Recommended

@Tom_Johnson0

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)

BIOS default: 

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer. If the issue persists, follow next steps.

In Windows, search for and open Device Manager. Click View, and then select Show hidden devices. Click the arrow next to Keyboards, right-click the keyboard name, and then click Uninstall to remove the device from Windows.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

HP Recommended

Hi, 

 

I'll try these stages/process now! Thanks for the help. In regards to the questions asked this isn't a recent problem is happened about 2 years ago for some unknown reason, it's only now I've actually had the time to sit done and try to sort it properly. To my knowledge, I haven't made any changed to the software or hardware. 

 

Thanks 

HP Recommended

@Tom_Johnson0

Thank you for posting back. 

 

Work on it as per your convenience and keep me posted on the results.  

 

ECHO_LAKE
I am an HP Employee

HP Recommended

I have tried the suggested solution and it still isn’t working 

HP Recommended

@Tom_Johnson0

Thank you for posting back.

 

I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

 

While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time. 


Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

HP Recommended

Due to me not being able to access these types of applications (due to my model of computer not being one that is comparable with the recommended recovery software) I am

currently in the process of resetting my laptop but selected the option to keep my files on there so nothing is lost - this still reinstall Windows 10 etc but just keeps my documents and files on there. 

What if this doesn’t work? 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.