HP NOTEBOOK-AUDIO OUTPUT DEVICE NOT INSTALLED

[TB22]

When my computer tried to install updates, after it turned on, there was no sound, the sound icon in the taskbar had a red x next to it. Its says Audio Output Device not installed.

I tried updating my driver in the device manager (Intel R Display Audio), and even tried installing another driver that would be supported, but that driver wasnt supported and the installation was aborted. 

I have also tried to do a system recovery to before the update as it was working fine before, but then it told me I had to uninstall my antivirus software so it could access the files, but I'm afraid to do that and I'm also not sure how because I am using Windows Defender currently. 

Product: Z4L84UA#ABA

Serial:[edit]

[banhien · Accepted solution]

@TB22

This is a well known problem with Windows updates/upgrades. Please do a clean reinstall Audio driver using the following steps

(a) Download the following Realtek High-Definition (HD) Audio Driver and save on your computer (remember where)

        https://ftp.hp.com/pub/softpaq/sp84001-84500/sp84034.exe

(b) Go to Device Manager and uninstall Sound driver then reboot machine,

(c) Right click the downloaded file (a above) then select Run as administrator,

(d) Reboot again.

Regards.

[TB22]

Thank You it worked. 

[ElDeeTx]

Your solution was EASY, FAST.  I wasted half a day yesterday with the "virtual assistant" and went round and round in circles getting absolutely nowhere.  THANK YOU!!!!!!

[ElDeeTx]

I did have luck with this problem.  There is now sound, but there is horrible static when I play a youtube.  Any advice?