cancel
Showing results for 
Search instead for 
Did you mean: 
Mcasadio
New member
1 0 0 0
Message 1 of 2
152
Flag Post

HP Noise Cancellation is missing from omen audio control bang and olufsen

HP Recommended
Omen 15
Microsoft Windows 10 (64-bit)

Hello, some days ago i update my adio drivers (dont know why) and the option of Noise cancellation dissapeard and now when i play music and being also in a meet/discord call they heard the music (wich before i updated didnt happend , because of this option i suppose). I dont know if this is the "thing" that makes the speakers not to be heard from the calls but is the only thing i saw it changed.
Thank you,

MC

This is what it suppose to appear (and appeared before)

conv.png

 

my current situation: 

sin.png

ive seen people asking that the equalizer dissapear but its not my case, i have it:Mcasadio_0-1614194156828.png

 

1 REPLY 1
praveenbv
HP Support Agent
HP Support Agent
2,944 2,943 109 146
Message 2 of 2
Flag Post
HP Recommended

Hi@Mcasadio, Welcome to the HP Support Community!

 

Don't worry as I'll be glad to help,  I have a few troubleshooting steps we could try to fix the issue:  
Let's try Audio driver rollback.

  1. Open Device Manager. 
  2. In Device Manager, locate Audio input and Outputs.
  3. Right-click on the Audio device and choose Properties. 
  4. Select the Driver tab.
  5. Select the Roll Back Driver button.

.

 

https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/Bang-amp-Olufsen-Audio-Control-...

 

https://h30434.www3.hp.com/t5/Notebook-Audio/Bang-amp-Olufsen-disappeared/td-p/7038553

 

https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Windows-10-1903-hp-drivers-not-...

 

 

  • Keep me posted. Happy to help!

     

    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

    Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

    Have a great day
Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation