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HP Notebook 15-Ay196nr / F6 Volume Light Not Working / Poor Sound Quality

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Microsoft Windows 10 (64-bit)

Hello to all,


The light on the F6 key is no longer working and I am experiencing very low sound quality on my HP Notebook.  The sound used to be very loud at the middle setting. When I go into the device manager, and expand Sound, Video and Game Controllers,  I only see my Bluetooth devices but no audio drivers since a recent Windows 10 update. I have tried to install the drivers on the HP drivers page to no avail. I purchased this notebook in December of 2016 the warranty has expired. I cannot afford to pay for support. Does Windows provide a solution to this issue? We should not be made to suffer for system errors we did not cause. 


Can anyone please point me in the right direction to find the right driver to restore my audio quality and to fix the F6 light?   Thank you all in advance. 

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Anyone?  😕

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Hi! @Sugarbeats,


Have you tried checking with a headphone? Does the issue persist? 


Try updating the BIOS and audio drivers on the PC to the latest version and check if it helps.


You can update the drivers on the PC using HP support assistant.


Refer this article to know more information about using the HP support assistant. Click Here


Try the steps recommended below.


Run Audio Troubleshooter:


  - Launch Troubleshooting by typing and clicking “Troubleshooting” in  

  - Windows search.

  - Click on "Playing Audio".

  - Follow the on-screen instructions.


Right-click the speaker icon in the Taskbar and select 'Playback Devices'.


Left click the default device once to highlight it ( it's usually 'speakers & headphones' ) then click the Properties button.
Click the Enhancements tab and put a tick in the box next to 'Loudness Equalization'.
Click Apply to save the change and then click OK in all remaining windows and see if this has helped at all.


Also, try the steps recommended below:

  • Right-click the sound icon in the taskbar located at the bottom right of the screen and select Playback Devices from the ensuing context menu.
  • Select the current playback device in use and by default, it should be the speakers. Double-click on it to open its properties window.
  • Go to the Advanced section and change the bit rate to either of the following - 24bit/44100 Hz or 24bit/192000Hz - depending on the speaker configuration.

Lastly, try running an audio test from the F2 system diagnostics page to rule out a hardware issue.


Refer this article to know more information about running a system diagnostics test. Click Here


Hope to hear from you soon!

Take Care! 🙂


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

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