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Sam607
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Message 1 of 2
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HP Notebook - 15-ac048tu Laptop Sound Crackling

HP Recommended
HP Notebook
Microsoft Windows 8.1 (64-bit)

Hi,

 

I have been experiencing crackling of sound in my HP Notebook - 15-ac048tu for some time. I have re-installed the software but the problem persists.

 

Kindly advise how to fix it.

 

Best Regards,

Sam607      

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Sam607 Welcome to HP Community!

 

I understand that you are getting Crackling sound.

 

Do not worry. I will try to fix the issue.

 

Please perform the hard reset and check.

 

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check, If the issue persists continue next step

 

Here is a link to a document that offers some troubleshooting solutions to distorted sound from speaker issues:  HP Notebook PCs - No Sound or Distorted Sound from Speakers (Windows 10)

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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