HP Notebook - 15s-fq1000nb(edited) battery explosion

[PaoloCozzolino]

My name is Paolo Cozzolino, and I am writing to report a very serious incident involving my HP laptop, model HP Notebook - 15s-fq1000nb, purchased on 2017 from Wanderbor

On 3/06/25 , while the laptop was charging in my son's room, the battery suddenly exploded, causing:

Complete destruction of the laptop;

Damage to an HP printer located in the same room;

A fire hazard, which was fortunately contained in time, preventing more serious consequences.

This is an extremely dangerous incident, far beyond normal wear and tear or the limits of a commercial warranty. The defective battery posed a serious risk to the safety of our home and the people in it.

I consider this defect unacceptable for an electronic product intended for home use, especially one from a brand as reputable as HP. I therefore invoke the manufacturer’s responsibility for a serious and latent defect and formally request:

A full refund for the HP laptop;

A refund or replacement of the damaged HP printer;

The urgent opening of an investigation to determine whether other products in the same line may have similar defects.

I am attaching (or: I am available to provide) photographic .

I trust this matter will be handled with the urgency and responsibility it requires.

Sincerely,

[PaoloCozzolino]

hi somoone no who i can contact to get solved or info about my probelm ???

[VikramTheGreat]

Hi @PaoloCozzolino,

Welcome to the HP support community.

Thank you for bringing this serious matter to our attention. We are truly sorry to hear about the incident involving your HP Notebook - 15s-fq1000nb and the resulting damage to your property.
 

HP treats any report involving battery malfunction, fire hazard, or potential safety risks with the utmost urgency and care. Your report is being taken very seriously.

Please confirm in your reply:

• Were there any personal injuries or property damage beyond the devices mentioned?

This will help us escalate the case appropriately to the dedicated HP Safety Team.
 

We understand how concerning this must have been and appreciate your swift reporting. Please check your Private Message and respond there so we can assist you more directly and securely
 

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon in the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support

[PaoloCozzolino]

Hi thanks for your answer , i have head a contct with HP belgium and thay have open a case . 

HP Support - Case Edited – HP Notebook 15s-fq1000nb Edited.

Description du produit:	HP Notebook 15s-fq1000nb
Numéro de produit:	9PZ78EA
Numéro de série:	Edited
Sujet du cas:	PSIR

mybe you can have access to the file , i send all related picture. 

Regarding the damage, it involved a computer, a printer, and a wooden ornament that was partially burned and one wall thatwill need to repaint . However, the most challenging part was dealing with the aftermath of the incident for my son.We stayed with him for a few hours outside in the garden to reassure him and let him breathe clean air, away from the pollution caused by the battery. To be fully transparent, I was expecting more from HP's assistance after filing the case. Normally, when a safety incident occurs, the first concern should be to ask about the health of any potential victims. Except for you, the other people I contacted treated this aspect as merely secondary. No one ensured that the scene of the incident was secured. Despite my questions about what to do with the remains of the computer, I still haven’t received any clear response. Of course, the financial aspects related to any potential compensation for the damages suffered are secondary. What I expected, however, was at least a bit more transparency on this matter.To the person I spoke with, I clearly mentioned that I am an owner of other HP products (all the laptops I use for both personal and private purposes are HP). I expected to receive practical advice on how to prevent this kind of incident in the future. Unfortunately, I have not received any response on this either.
Best regards

[PaoloCozzolino]

Sorry, I'm not able to reply to you. I tried twice, but the message is always blocked

[VikramTheGreat · Accepted solution]

Hi @PaoloCozzolino,

I’ve taken a closer look, and I can see that the case has already been escalated. A specialist from our support team will be reaching out to you shortly. They’ll listen carefully, guide you step-by-step, and do everything they can to resolve this for you.
 

In the meantime, I kindly ask for your patience. The team is already reviewing the case behind the scenes, and help is on the way.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support