cancel
Showing results for 
Search instead for 
Did you mean: 
Thesyedshah
New member
4 3 0 0
Message 1 of 7
744
Flag Post

HP OMEN 15-Headphones when plugged in make ONLY static noise

HP Recommended
HP OMEN 15-DC1054NR
Microsoft Windows 10 (64-bit)

HI,ive had this device for 5 months now and this issue has been occuring for about 2 months.The speakers on my HP OMEN 15 DC1054NR work absolutely perfectly and all the drivers are installed.but when i plug in my headphone i hear only static and sometimes theres a weird clicking noise.i tried different headphones and even my Kraken headset. ive reset my device 3 times and had a clean windows 10 PRO install (initially was HOME) and the audio in the headphones worked but with extreme static and that was before i installed all the drivers. after everything was set up the situation is still there.fir now im using my airpods but i would really appreciate some help.

 

6 REPLIES 6
Echo_Lake
HP Support Agent
HP Support Agent
24,988 24,942 1,163 1,196
Message 2 of 7
Flag Post
HP Recommended

@Thesyedshah
Thank you for posting on the HP Support Community.

 

I appreciate your efforts to try and resolve the issue. Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Use the HP PC Hardware Diagnostics (UEFI) to test the audio hardware components in your computer. Use the following steps to test your headphones or headset.

NOTE: Before you run this test, make sure you are using the correct headphones or headset jack connector. Refer to the Checking the headphones or headset section of this document.
  1. Shut the computer off completely.

  2. Turn on the computer and immediately press the F2 key repeatedly, about once every second.

    The HP PC Hardware Diagnostics (UEFI) home page displays.

  3. Select Component Tests.

    Figure: Selecting the Component Tests

    Selecting the Component Tests
  4. On the Component Tests menu, select Audio.

    NOTE: If your HP PC Hardware Diagnostics (UEFI) does not have the Audio test, it is an older version. To upgrade to the latest version, click here for Notebooks, or here for Desktops.

    Figure: Selecting the Audio tests

    Selecting the Audio tests
  5. On the Audio Playback Test, select Run Once.

    Figure: Starting the Audio test

    Starting the Audio test
  6. Select Headphone to begin the test.

    NOTE: Make sure to connect your headphone or headset; otherwise the test will not run.

    Figure: Running the Audio Playback test

    Running the Audio Playback test
  7. During the test, a few music notes will be played in sequence and then repeated. Select the number of notes you hear in the sequence.

    If you hear no sound, select No sound.

    Figure: Entering the number of notes you hear

    Entering the number of notes
  8. If the test fails, a failure ID will be provided.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
Thesyedshah
Author
New member
4 3 0 0
Message 3 of 7
Flag Post
HP Recommended

Sir it seems ive gotten into a much bigger problem.after the laptop shutdown i rebooted in and it directly went to “Diagnosing Your PC” and the  it came to a blue screen saying Choose an option between shutdown and troubleshoot. what do i do now.i need help urgently now. im not even able to reset the pc

Was this reply helpful? Yes No
Echo_Lake
HP Support Agent
HP Support Agent
24,988 24,942 1,163 1,196
Message 4 of 7
Flag Post
HP Recommended

@Thesyedshah

Thank you for posting back. 

 

Select shutdown and restart your PC... Keep me posted! 

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
Thesyedshah
Author
New member
4 3 0 0
Message 5 of 7
Flag Post
HP Recommended

sir the device doesnt boot to windows after shutdown and restart it takes me to select your keyboard language and after that the Troubleshoot screen appears with Shut and Advanced options.In the advanced options there are only 6 option to selection from.

1-Command Prompt

2-automatic repair(which keeps says couldnt repair your pc)

3-Uief(something option)

4-Uninstall updates

5-system restore via image (something like that

6-restore to a set point

 

 

there is no RESET THIS PC option .

Was this reply helpful? Yes No
Thesyedshah
Author
New member
4 3 0 0
Message 6 of 7
Flag Post
HP Recommended

OK so after getting things sorted i ran the test u asked me to and here the error code M0F664-9N2A24-MFPXHG-21UV13 with the result failed.all the drivers are installed with the windows 10 pro running on the latest updates.

 

also i get this error code after running the same test again.  M0F664-9N2A25-MFPXHG-21UD13

Was this reply helpful? Yes No
Echo_Lake
HP Support Agent
HP Support Agent
24,988 24,942 1,163 1,196
Message 7 of 7
Flag Post
HP Recommended

@Thesyedshah

Thank you for posting back. 

 

I appreciate your efforts to try and resolve the issue.

After reading your post, I did go through the failure ID decoder and found out that failure ID refers to Audio failure. 

Hence, I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

 

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation