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HP Recommended
HP OMEN Laptop 16-k0xx
Microsoft Windows 11

Hi everyone,

I just received a HP OMEN Gaming Laptop 16-k0xx and the audio quality is incredibly bad, despite the Bang & Olufsen speakers. How can I fix this issue?

Here's the SKU reference: 6F9P8EA#UUZ. Note: I downloaded and installed all the available updates.

Thank you for your support, best wishes!

6 REPLIES 6
HP Recommended

Hello @BillyVllr 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

6F9P8EA#UUZ  ?

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Start Windows <Device Manager>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

 

(3Please report your results

HP Recommended

Hello Ub6424,

Thank you very much for your reactivity.

Here are the screenshots, as requested.

Looking forward to hear from you!

HP Recommended

Hello @BillyVllr 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2) Download and install / update

Intel Chipset Installation Utility and Driver

10.1.18950.8297 Rev.A0.6 MBApr 11, 2022Download

Intel Innovation Platform Framework Processor Participant

1.0.10701.24872 Rev.A3.3 MBMay 10, 2022Download

Intel Integrated Sensor Solution Driver

3.1.0.4565 Rev.A0.7 MBApr 11, 2022Download

Intel Management Engine Interface (MEI) Driver

2145.1.42.0 Rev.A3.6 MBApr 11, 2022Download

Intel Serial IO Driver

30.100.2148.1 Rev.A0.8 MBApr 11, 2022Download

 

(3) Restart Windows

(4) Download and install / update

NVIDIA Graphics Driver

30.0.15.1179 Rev.A1019.5 MBApr 11, 2022Download

Realtek High-Definition (HD) Audio Driver

10.0.66.184 Rev.A157.7 MBApr 11, 2022Download

 

(5) Restart Windows

(6) Test again

(7) Please report your results

HP Recommended

Excellent, thank you!

 

It seems that running each of these executables only extracts the software, without starting the installation. So I went to each of the extracted folders located by default in C:\SWSetup and ran the HPMUP.exe application as an administrator. I am just surprised, because the installation seems to be completely silent, there is no installation wizard. Is this normal?

HP Recommended

Hello @BillyVllr 

 

(1Download and install from Microsoft Apps Store

HP PC Hardware Diagnostics Windows

or

HP PC Hardware Diagnostics Windows v1.8.2.0

 

(2) Run <HP Diagnostics for Windows>

- Run <all> tests

 

Reference:

https://support.hp.com/us-en/document/ish_2854458-2733239-16


(3Please report your results ( error messages, take screenshots )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

HP Recommended

Thank you for the solution provided. Unfortunately, it didn't solve the issue.
I finally decided to re-format and re-install completely the computer.

I didn't install any HP OMEN driver and did let Windows Update do the job.
Everything is working fine since then.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.