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- HP Community
- Notebooks
- Notebook Audio
- HP OMEN 16 very poor audio reproduction quality

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10-07-2022 04:16 AM - edited 10-07-2022 04:17 AM
Hi everyone,
I just received a HP OMEN Gaming Laptop 16-k0xx and the audio quality is incredibly bad, despite the Bang & Olufsen speakers. How can I fix this issue?
Here's the SKU reference: 6F9P8EA#UUZ. Note: I downloaded and installed all the available updates.
Thank you for your support, best wishes!
10-07-2022 06:30 AM - edited 10-07-2022 06:32 AM
Hello @BillyVllr
Sorry to hear that you are having problems ... I would like to help you.
Let me check your current system configuration. |
(1) Run msinfo32
- Select <System Summary>:
--->>> Copy/screenshot/paste following key/value pairs:
OS Name |
Version |
System Model |
System SKU 6F9P8EA#UUZ ? ( equals HP product number (p/n) ) |
Processor |
BIOS Version/Date |
(2) Start Windows <Device Manager>
- Expand <Sound, video and game controllers>
--->>> Send screenshot
(3) Please report your results
10-07-2022 07:00 AM
Hello @BillyVllr
(1) Create Windows system <restore point>
How to Create a System Restore Point on Windows 10 or Windows 11
(2) Download and install / update
Intel Chipset Installation Utility and Driver | 10.1.18950.8297 Rev.A | 0.6 MB | Apr 11, 2022 | Download |
Intel Innovation Platform Framework Processor Participant | 1.0.10701.24872 Rev.A | 3.3 MB | May 10, 2022 | Download |
Intel Integrated Sensor Solution Driver | 3.1.0.4565 Rev.A | 0.7 MB | Apr 11, 2022 | Download |
Intel Management Engine Interface (MEI) Driver | 2145.1.42.0 Rev.A | 3.6 MB | Apr 11, 2022 | Download |
Intel Serial IO Driver | 30.100.2148.1 Rev.A | 0.8 MB | Apr 11, 2022 | Download |
(3) Restart Windows
(4) Download and install / update
NVIDIA Graphics Driver | 30.0.15.1179 Rev.A | 1019.5 MB | Apr 11, 2022 | Download |
Realtek High-Definition (HD) Audio Driver | 10.0.66.184 Rev.A | 157.7 MB | Apr 11, 2022 | Download |
(5) Restart Windows
(6) Test again
(7) Please report your results
10-07-2022 07:24 AM
Excellent, thank you!
It seems that running each of these executables only extracts the software, without starting the installation. So I went to each of the extracted folders located by default in C:\SWSetup and ran the HPMUP.exe application as an administrator. I am just surprised, because the installation seems to be completely silent, there is no installation wizard. Is this normal?
10-07-2022 07:39 AM
Hello @BillyVllr
(1) Download and install from Microsoft Apps Store
HP PC Hardware Diagnostics Windows
or
HP PC Hardware Diagnostics Windows v1.8.2.0
(2) Run <HP Diagnostics for Windows>
- Run <all> tests
Reference:
https://support.hp.com/us-en/document/ish_2854458-2733239-16
(3) Please report your results ( error messages, take screenshots )
( if serial number, device id, UUID, System Board CT Number is displayed, please blur )
10-10-2022 03:30 AM
Thank you for the solution provided. Unfortunately, it didn't solve the issue.
I finally decided to re-format and re-install completely the computer.
I didn't install any HP OMEN driver and did let Windows Update do the job.
Everything is working fine since then.