HP OMEN Audio not working

[foresta]

Hello! Around 3 months ago I purchased an Omen laptop, a 15-ce0011a to be exact. Amazing laptop, it has been running with no problems until today.

When I turned it on, I noticed a red cross next to the audio icon on the taskbar, and when I hovered the mouse over it a mesasge saying "No Audio Output Device Is Installed" appeared. I looked online for a solution and found out it was a relatively common problem for Windows 10 users. Among the solutions provided in other customer support cases, drivers were the most common cause of this error. I checked the device management pannel and found Intel's HD audio under "Other devices" alongside three unknown devices, so I downloaded the new drivers (using third party software since I'm not an expert when it comes to computers) and updated everything. Then I rebooted the device and now the red cross is gone, but audio won't come out from the laptop speakers, just from headphones plugged into the audio output on the side. I found this weird and inmediately searched for the Omen audio control pannel, but it won't open (it used to before). I'm not sure if the speakers and Bang & Olufsen/Omen audio controls are linked to something completely unrelated to Realtek audio. Furthermore, Driver Easy (the third party software I used to scan my drivers) lists Realtek High Definition audio and NVIDIA High Definition Audio as "Unplugged devices", I don't know if this could be relevant or not.

So to summarize my main problem, audio stopped working out of the blue, I updated my drivers and now audio comes out only from headsets and Omen's audio control pannel won't open. In addition, when I lifted the laptop I noticed weird static noises coming from the speakers, although I'm not sure if this is the case. This is strange because I've never damaged it physically, I honestly treat it like a baby.

If you need any additional information, don't hesitate to ask and thanks in advance!

[banhien]

@foresta

That probably due to Windows updates. Re-install driver should help. Please try

(a) Download the following driver and save on your computer,

    https://ftp.hp.com/pub/softpaq/sp89001-89500/sp89052.exe

(b) Go to Device Manager, Sound to uninstall sound driver and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.

Regards.

[foresta]

Thanks! I'll try this as soon as I can

[reignneedshelp]

updated my hp omen laptop and i can not hear any sounds. please help