HP OMEN speaker not working

[ashcenprinz]

I upgraded my HP Omen 15 (ek0059tx) to Windows 11 using a clean ISO install and since then I’ve had an audio issue

Only the bottom speakers work now, while the upper speakers are completely silent
The Bang & Olufsen audio software is also gone

I’ve already tried uninstalling/reinstalling the Realtek driver, letting Windows install it automatically, and even resetting the laptop, but nothing changed

Any idea how I can get the upper speakers working again or restore the correct HP audio driver setup ?

[BeemerBiker · Accepted solution]

You may want to use the HP factory cloud restore.  It will not be Win11 25H2 but you can mount your ISO (USB flash)  then find and run "setup.exe" to to an upgrade.  That will keep all your HP drivers.  It may even be windows 10, but running "setup.exe" will work.

HP is removing cloud recovery for system over 5 years old.
The actual wording is a limited time after the warranty expires
You may want to get a copy of the cloud recovery before it is too late.
Cloud recovery provides all the custom HP drivers.
Go here and enter your product ID including the 3 characters after the # character
If you have cloud recovery you can restore your system using a 64gb flash.
It may take an hour or more to create the recovery USB.
Alternately, download from the MS windows store
Click here for instructions.

Many commercial or "business" laptops have an alternate recovery tool different from that cloud.

You could find missing drivers here (maybe)

https://support.hp.com/us-en/drivers/omen-15-ek0000-laptop-pc-series/model/38297458?sku=1R8E7PA

[ashcenprinz]

thank you so much