HP Omen 17 sound problems

[jimgb17]

Product number: 17G22EA#ABU Serial number:[Personal Information Removed]

 Hi all my new Hp omen 17 

Has a problem with audio drivers since i upgraded from home to pro version  of Windows 10.

My omen audio control has no audio enhancements see photo included in link below forum wouldn't let me upload screenshot

Audio it also very low on my internal speakers.

I also don't have any b&o settings.

Please help fix this problem i need my laptop sorted as i am a DJ and use the enhancements.

https://ibb.co/zZqgKZx 

[KrazyToad]

@jimgb17

Welcome to HP Community

I have gone through your Post and would like to help

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[jimgb17]

Hi I already had  HP Support Assistant i uninstalled the version i had and i installed the version from the link but there are no updates.

[KrazyToad]

@jimgb17

Please run an Audio Test from F2 Diagnostic and let me know the sound quality

- Hold the power button for at least five seconds to turn off the Notebook.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Audio

[jimgb17]

The test says passed for the audio device...

[KrazyToad]

@jimgb17

If the Test passed please perform a Reset. Link: https://support.hp.com/in-en/document/c04742289

Keep me posted