HP Omen Laptop Audio

[jcm300]

When I try to run OMEN Audio Control I get an error message. "Cannot connect to RPC Service".

[The_Fossette]

@jcm300,

I reviewed your post and I understand that the Omen audio control is not working on your computer.

Don’t worry, I assure you I will try my best to get this sorted.

This error may occur if the program is unable to communicate with certain system services using Remote Procedure Call. The issue can be fixed by installing the right drivers. Before installing the drivers, I would suggest uninstalling everything related to Realtek audio in the device manager, however before you uninstall the drivers, ensure that the following services are running. Open the Run dialog box by pressing the Windows key and the R key together. Type SERVICES.MSC and press the Enter key to open the list of local services. Find the below-mentioned services and make sure that they are running.

• Realtek HD Audio Universal Service.
• DCOM server process launcher.
• RPC Endpoint manager.

If the services are already in the running state, proceed with uninstalling the Realtek drivers. Follow the steps given below.

• Right-click on Start button (Windows logo) and select Device Manager.
• Remove all Realtek components under Audio inputs and outputs, Software components and Sound, video and game controllers by right-clicking on the individual items one by one and selecting Uninstall device.
• Reboot the computer and install the latest Realtek audio driver from the below link.

https://support.hp.com/in-en/drivers

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[jcm300]

My Omen Laptop is labeled with Bang & Olufsen Audio.

I can't find that software on my computer.

The sound is flat and tinny playing music on Bose speakers

[jcm300]

I followed your procedure posted below on 4/18

the 3 services were running.

I uninstalled the realtec audio drivers

Reinstalled drivers from the link in your reply

Rebooted.

the 3 services are running.

When I try to launch Omen Audio Control, I get the error Cannot connect to RPC service

My computer is labelled with Bang & Olufsen audio. How do I launch that. I don't see it listed as an App

[The_Fossette]

@jcm300,

What is the product number for your computer?

Follow the steps in the below article to find the product details.

https://support.hp.com/us-en/document/c03754824

Cheers!

[jcm300]

Product name : OMEN by HP Laptop 15-dc1xxx

Product number : 8RX64UAR#ABA

Serial number : 5CD94379T0

[jcm300]

Product name : OMEN by HP Laptop 15-dc1xxx

Product number : 8RX64UAR#ABA

Serial number : 5CD94379T0

How do I re-install enhanced sound system by Bang & Olufsen or B&O Play?

How do I get OMEN Audio Control to work?

[The_Fossette]

@jcm300,

I recommend you download and install the HP Audio Switch Software Update from the below link and check if it helps.

https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96765.exe

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[jcm300]

I installed Audio Switch. It only detects internal speakers. It does not show any advanced audio controls.

I tried to run OMEN Audio Control. I get the same error," Can not connect to RPC service."

Is there a way to re-install the Bang & Olufsen software or what ever replaced it?

The store where I bought this computer has a 30 day return policy. If I can't fix this problem before that time expires, that's what I intend to do. I do not want to do that but the Bang & Olufsen audio was the reason I chose this over another computer. I have a nice set of Bose speakers that sounded great on the computer I had been using prior to purchasing this one. They sound like a cheap AM radio on this computer without enhanced audio.

What can I do?

[The_Fossette]

@jcm300,

I recommend you contact support to further diagnose the issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!