• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
OMEN Laptop - 15-dh1054nr

Laptop Audio recently stopped working right before the update on the 30th.

Laptop will not recognize my wireless headphone dongle, when plugged in it doesn't even show it as an unrecognized device.

Laptop speakers have no audio either, when testing you can see the bar go up as it plays the tone but no audio is played.

Note: USB ports do not seem to be seeing anything plugged into them as well as when attempting to charge a phone off of them nothing happens.

I performed a component test through BIOS on the USB ports and tried multiple times with different devices and they all failed. It gave a failure ID of MCW2T9-A76BRH-XD7U3G-8D3L03

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.