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‎11-01-2023 07:53 AM - edited ‎11-01-2023 10:58 AM

HP Recommended
Product: OMEN Laptop - 15-dh1054nr

Laptop Audio recently stopped working right before the update on the 30th.

Laptop will not recognize my wireless headphone dongle, when plugged in it doesn't even show it as an unrecognized device.

Laptop speakers have no audio either, when testing you can see the bar go up as it plays the tone but no audio is played.

Note: USB ports do not seem to be seeing anything plugged into them as well as when attempting to charge a phone off of them nothing happens.

I performed a component test through BIOS on the USB ports and tried multiple times with different devices and they all failed. It gave a failure ID of MCW2T9-A76BRH-XD7U3G-8D3L03

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