HP PAVILION G6 NOTEBOOK PC - Sound Not Working Properly, 'Crackling'

[Jakku]

Hiya,

The laptop was having serious issues, so I nuked it and reformatted the drive, and reinstalled  Windows 7 64bit. I've downloaded the drivers from here for audio - http://support.hp.com/us-en/drivers/selfservice/hp-pavilion-g6-1200-notebook-pc-series/5145704/model... I was unsure which was what I wanted for the sound itself for the speakers, so I downloaded each, uninstalled the previous until I got some kind of result, the one that gave me a result was 'IDT High Definition CODEC'. When I click test on playback, sometimes it plays nothing, but other times parts of the chime will play and cut out, in a sort of crackle. Youtube videos don't seem to want to play either, so the drivers itself seems to have installed, but obviously it isn't working as intended, so I'm stumped on how to fix it. Some help would be much apprechiated. 

HP Pavillion g6 Notebook PC
Product Number: A7D64EA#ABU

[Jakku · Accepted solution]

Since I'm from a tech background, I think its in my best interest to give the same sort of help that I'd like to see when I google these issues.

Thank you so much to @Dvortex who in a different thread gave this advice, which completely fixed my problem. I hope this helps anyone that comes across this.

Go to device manager (You can give a right click on windows logo on bottom left corner of your screen and select device manager from the list)

Now maximize the “Sound, video and game controllers” from the list. You will see the audio driver. Right-click on “IDT high definition audio CODEC” / “Realtek audio CODEC” and select “Update driver software”.

Select “Browse my computer for driver software” – Select “Let me pick from a list of device drivers on my computer”.

Select “High Definition Audio Device” (Not IDT High Def... or Realtek High def… This is important) and click Next. You will get a warning message but reply “Yes”.

Once windows have successfully updated the driver software, try playing the audio again and check.