HP PAVILION dv6-6c77sa beats audio, 2 speakers in the front the small ones dont work

[zarrules]

hi

i need help. bought HP PAVILION dv6-6c77sa, reinstalled the system - still Win 7 premium, there is sound but just from that large speaker under the screen. No sound from these 2 small speakers in the front. How to fix it? This is what device manager shows

please help

kind regards

JACOB

[Kumar0307]

@zarrules

• Are you using any external speakers?

Welcome to the HP Support Community!

Updating Windows and performing a test on the Speakers may help. Let us try these steps: 

Step 1: Update Windows

Select Start > Control Panel > System and Security > Windows Update > Check for updates

Step 2: Run a Component Test

1. Select Start, and then select HP Help and Support. Right-click HP PC Hardware Diagnostics for Windows, select More, and then select Run as administrator.
2. The app opens to the main menu. Click Component Tests.
3. The Component Tests menu displays. Click the plus sign next to each component to expand the selection. Choose Audio.
4. Check the results.

Step 3: Click on this link to run a test and diagnose Sound issues.

Choose Sound issue from the available options.

Step 4: update BIOS and re-install Audio drivers

Click here to update BIOS

Click here to download Audio drivers if any, select your product before downloading.

Let me know how this goes.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!