HP Pavilion 15 B&O experience settings stuck at 0

[newarch]

In my B&O Audio Control, under my B&O experience settings,  i cannot change the bass, treble or dialog clarity of the speakers. They are stuck at 0 and i cannot put it to any value other than that. I can interact with it but when i try to use the slide nothing happens and it is still stuck at 0. Please help. Also when i try to change it to 'Movie' or 'Voice', it auto changes it back to 'Music'. I can only turn B&O Experience on and off.

Windows 11 OS

[sandytechy20]

@newarch 

Welcome to the HP support community.

I understand that you are experiencing an audio control issue on the notebook, I am glad to assist you.

Update the Bios, chipset, and drivers using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here

• HPSA will automatically search for all the latest drivers for your Notebook
• Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
• 
• Click Check for updates and messages to scan for new updates.
• 
• Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
• Click the update name for a description, version number, and file size.
• Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

• Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.