HP Pavilion 15 cs no sound and there is a red x on the soung bar

[_Harry_]

This laptop has been no sound come out of it all day long. I tried to download the driver for my laptop, but it doesn't work. The B&O Play control also had been hidden and can't be found. There is no choice for IDT high definition audio in the control panel. 

[Raj1788]

@_Harry_

Welcome to HP Support Community

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

Select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Refer to this document: https://support.hp.com/in-en/document/c04973149 for No Sound from Speakers.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Welcome to the HP Community.

Have a great day!

Cheers:)