cancel
Showing results for 
Search instead for 
Did you mean: 
rastikae
Level 2
14 10 1 0
Message 1 of 10
3,241
Flag Post

HP Pavilion Gaming 15-ec0013ur, AMD Audio CoProcessor

HP Recommended
HP Pavilion Gaming 15-ec0013ur (8NF73EA)
Microsoft Windows 10 (64-bit)

Greetings to the community.
The situation is as follows:The HP Pavilion 15-ec0xxx gaming laptop associated with the windows 10 - 64 update was not observed in build 1909. The problem appeared in assembly 2004!
The problem with AMD Audio CoProcessor drivers (amd - system - 2.89.0.57, .... 58) included in the HP package  sp105486 causes a long reboot (2 - 2.5 minutes) and a long shutdown.
Temporarily fixed the problem by prohibiting the group policy of updating and installing this driver from the update center, and replacing it with the driver from the package  sp100168 - dchu Audio / amdacpbus.sys - from 20,11,19.
Who knows another solution, share the information!

9 REPLIES 9
robb35mm
Level 1
6 6 0 1
Message 2 of 10
Flag Post
HP Recommended

Hi there, where can I find this driver? I have the same issue on 15-ec0001ca

Was this reply helpful? Yes No
rastikae
Author
Level 2
14 10 1 0
Message 3 of 10
Flag Post
HP Recommended

Hello!
Download a driver - AMD High-Definition Graphics Driver - Picasso Windows 10 v1909 - for your laptop from the HP Download Center. sp100168
Unpack and in the folder  - dchu_Audio. Remove the driver through the device dispatcher, or roll back - if the required driver was installed earlier.

Was this reply helpful? Yes No
robb35mm
Level 1
6 6 0 1
Message 4 of 10
Flag Post
HP Recommended

Where would I remove the driver? I'm unable to find it within the Device Manager, and if I try and run the dchu_audio installs from the extracted package it says it is not compatible.

Was this reply helpful? Yes No
rastikae
Author
Level 2
14 10 1 0
Message 5 of 10
Flag Post
HP Recommended

system devices, then you will see in the list

Was this reply helpful? Yes No
robb35mm
Level 1
6 6 0 1
Message 6 of 10
Flag Post
HP Recommended

Thank you, it seems more stable now. The rollback driver version is 1.17.0.91, dated 2019-10-01. Is there another version I should load?

Was this reply helpful? Yes No
rastikae
Author
Level 2
14 10 1 0
Message 7 of 10
Flag Post
HP Recommended

there is no other. I didn't find

Was this reply helpful? Yes No
Lachs
Level 4
69 68 8 10
Message 8 of 10
Flag Post
HP Recommended

It may be helpful to install the latest Radeon driver. The Factory Reset option during installation removes all previous versions.

Was this reply helpful? Yes No
rastikae
Author
Level 2
14 10 1 0
Message 9 of 10
Flag Post
HP Recommended

so tried the same. only replacing the audio driver helps.

I reinstalled windows yesterday. now only the required driver is downloaded from the update center. the system works stably.

Was this reply helpful? Yes No
rastikae
Author
Level 2
14 10 1 0
Message 10 of 10
Flag Post
HP Recommended

AMD Audio CoProcessor drivers amd - system - 2.89.0.57 was loaded from the update center again, another problem appeared, after 20 seconds the volume decreases. Rolled back to 1.17.0.91, this is the most stable one.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation