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07-12-2020 01:26 AM - edited 07-12-2020 01:31 AM
Product: HP Pavilion Gaming 15-ec0013ur (8NF73EA)
Operating System: Microsoft Windows 10 (64-bit)
Greetings to the community.
The situation is as follows:The HP Pavilion 15-ec0xxx gaming laptop associated with the windows 10 - 64 update was not observed in build 1909. The problem appeared in assembly 2004!
The problem with AMD Audio CoProcessor drivers (amd - system - 22.214.171.124, .... 58) included in the HP package sp105486 causes a long reboot (2 - 2.5 minutes) and a long shutdown.
Temporarily fixed the problem by prohibiting the group policy of updating and installing this driver from the update center, and replacing it with the driver from the package sp100168 - dchu Audio / amdacpbus.sys - from 20,11,19.
Who knows another solution, share the information!
9 REPLIES 9
07-16-2020 11:52 PM - edited 07-16-2020 11:55 PM
Download a driver - AMD High-Definition Graphics Driver - Picasso Windows 10 v1909 - for your laptop from the HP Download Center. sp100168
Unpack and in the folder - dchu_Audio. Remove the driver through the device dispatcher, or roll back - if the required driver was installed earlier.
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