HP Pavilion Laptop PC 15-eg2000. Audio and touchpad cannot detect

[TheAley]

Hi, I just bought the HP Pavilion 15-eg2000. I installed the windows 10 professional, and it didn't recognize any driver, I had to manually install wifi and graphic driver but couldn't install audio and touchpad.

When I search on hp.com/support, it showed only windows 11 not windows 10, I tried to download and install but it didn't work.

The notebook already up to date.

What should I do ?

Thank you!

[Rainbow23]

Hi @TheAley,
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

I see that you are facing issues with your HP HP Pavilion Laptop PC 15-eg2000wherein the audio and touchpad are not detected.

I suggest that you follow the steps listed below:

Step1: Run HP Support Assistant.
1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
2. Click Check for updates and messages to scan for new updates.
3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
4. Click the update name for a description, version number, and file size.
5. Select the box next to any updates you want to install, and then click Download and install.
You may also check the steps in the HP web document from the link: https://support.hp.com/in-en/document/c03467905 

Step 2: Uninstall the Audio Drivers from the Device Manager.
1. Start Control Panel, click Hardware and Sound, and then click Device Manager.
2. Expand the node Sound, video and game controllers. Right-click on each option inside it and select uninstall. 
3. On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device and click OK to start the uninstall process.
4. Restart the computer. This will reinstall the drivers.

Step 3: Uninstall and reinstall touchpad drivers: 
1. Press Windows key + X, and select Device Manager.
2. Click to expand Mice and other pointing devices.
3. Right-click the touchpad and click uninstall.
4. Restart your device and Windows will attempt to reinstall the driver.

Let me know if this helps and have a nice day ahead.

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