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‎08-06-2017 04:47 PM

HP Recommended
Product: HP Pavilion NoteBook 17
Operating System: Microsoft Windows 10 (64-bit)

HI", I have a HP Pavilion NoteBook 17. It has been converted to a Win. 10 64 bit. from  Win 8. I am having a problem with volume. I can't hear youTube and other Media. A malisiuos software just recently stole the whole thing. It came from FaceBook messenger Video with my profile pic. I knew i had 2 types one being RealTech HD audio. I down loaded it from RealTech. Same issue not loud enough and it not the same one I had. What do I do? 

 HELP: CUBE_068

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-06-2017 06:16 PM

HP Recommended

@CUBE_068

 

Your machine is a bit old, I don't know this is going to work or not. Please try the latest  Realtek High-Definition (HD) Audio Driver (Windows 10 v1703)  dated Jul 10, 2017

 

   http://ftp.hp.com/pub/softpaq/sp81001-81500/sp81305.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
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View solution in original post

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9 REPLIES 9

‎08-06-2017 04:51 PM

HP Recommended

@CUBE_068

 

Please try to download and install the following software

 

    http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe

 

Regards.

BH
***
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‎08-06-2017 05:03 PM

HP Recommended

Not supported install was aborted. What was extracted?

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‎08-06-2017 05:07 PM

HP Recommended

Hi,

 

What is your netbook 17 ? Please use the following instructions to find out the model/product of your machine:

  http://support.hp.com/us-en/document/c00033108

 

Regards.

BH
***
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎08-06-2017 05:28 PM - edited ‎08-06-2017 05:33 PM

HP Recommended

HP Protect Smart

SN: SCD3441XPM

Product: EOJ97UA#ABA

Model: 17-8019dx

Win 10 64bit

Graphics device: Intel R HD Graphics 4600

system board: 1977 96.25

Hardrive Toshiba MQO1ABD075

 HP Pavilion 17 Notebook PC

Regards

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‎08-06-2017 05:49 PM

HP Recommended

@CUBE_068

 

I think your machine is an HP Pavilion 17-e019dx  not 17-8019dx:

 

There is NO drivers for Windows 10 from its support site.

 

     https://support.hp.com/us-en/product/hp-pavilion-17-e000-notebook-pc-series/5375409/model/6627486/dr...

 

Please try from Realtek directly

 

         http://www.realtek.com.tw/Downloads/downloadsCheck.aspx?Langid=1&PNid=14&PFid=24&Level=4&Conn=3&Down...

 

Regards.

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
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‎08-06-2017 06:01 PM - edited ‎08-06-2017 06:12 PM

HP Recommended

The are two in wich one is one that I downloaded earlier.

 

High Definition Audio Coec (software)

 

AC'97 Audio Codec (software}

 

Is there a booster that you know of?

Thanks so much for your time banhien(Provost) :Wink:

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‎08-06-2017 06:16 PM

HP Recommended

@CUBE_068

 

Your machine is a bit old, I don't know this is going to work or not. Please try the latest  Realtek High-Definition (HD) Audio Driver (Windows 10 v1703)  dated Jul 10, 2017

 

   http://ftp.hp.com/pub/softpaq/sp81001-81500/sp81305.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎08-06-2017 06:46 PM

HP Recommended

banhien(Provost) The down load took. Now I have I file folder with 268 Items. Has it just updated the software that was present?

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‎08-06-2017 07:14 PM

HP Recommended

I believe you got it. Much better than what I had.

Thank You !!

Sincerely; CUBE_068

Shane Cubernot

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