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‎08-31-2022 11:18 AM

HP Recommended

Hello @decky2 

 

(1) Download and install

Realtek High-Definition (HD) Audio Driver

6.0.1.8117 Rev.E274.2 MBMay 25, 2017Download

 

(2) Reboot and test

(3) Please report your results

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‎09-01-2022 04:45 PM

HP Recommended

Hi, I really appreciate all the help. I downloaded that and restarted laptop as advised but there's still no change unfortunately. It doesn't look like anything has changed in the device manager - I assume it was supposed to? I did find below however when checking the device manager. Am I best running the Chkdsk utility and if so how do I do that?

 

audio issue 2.png

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‎09-01-2022 06:12 PM

HP Recommended

Hello @decky2 

 

Repair Windows

 

(1) Open cmd.exe as administrator and execute:

sfc  /scannow

 

(2) Reboot 

 

(3) Open cmd.exe as administrator and execute:

 

msdt.exe /id WindowsUpdateDiagnostic

 

Dism /Online /Cleanup-Image /ScanHealth

 

Dism /Online /Cleanup-Image /CheckHealth

 

Dism /Online /Cleanup-Image /RestoreHealth

 

(4) Reboot 

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‎09-02-2022 03:00 PM

HP Recommended

Hi, I've tried that a few times now but each time it just keeps getting to 7% and then says 'Windows Resource Protection could not perform the requested operation' - any more ideas? Sorry to keep hassling but you're my only hope here.

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‎09-02-2022 03:12 PM

HP Recommended

Hello @decky2 

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform <all> tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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