HP Pavillion 17t-by200 Audio Static

[wptj]

Hello,

I have a HP Notebook - 17t-by200 CTO

• Windows 11
• Realtek Audio Driver v. 6.0.1.8186

The static started about 2-3 months ago (Today is 12-15-2024). Prior to that, the speakers were working perfectly.

The problem sounds like 10-30 seconds of a static pulse. When an application attempts to engage the speakers; Start Up, Playing Sounds, Turning Volume Up, opening a browser, installing/uninstalling, etc.

In this time I have changed the SSD, replaced the battery (aftermarket), &replaced the battery again (HP authorized).

To troubleshoot I have:

• performed a hard reset to dump power from the system
• replaced the speakers
• uninstalled Realtek Drivers/reinstalled (note: Anytime Realtek is active and installed the static returns).
• Disabled the drivers
• updated the bios
• - Used HP PC Hard

[Nal_NR]

Hi @wptj,

Welcome to the HP Support Community. 

I'd be glad to help you! 

That is an excellent description and a great diagnosis. It is greatly appreciated.            

Are you using a headphone or internal speaker for the calls?

Check if the issue persists with both. You may try using different headphones to isolate the issue.

• Go to device manager > 
• Double-click Sound, video and game controllers.
• Right-click the audio device, and then select Update Driver.
• Click Search automatically for updated driver software to check for and install a driver.
• If no driver is found, uninstall the driver
• Restart the computer.
• Check if the issue is resolved.

If you have performed all the steps and still having issues, this could be a hardware issue. 

Since the unit might need repair, I would request you to contact HP Phone support who can schedule a repair as per the warranty and the issue can be fixed.

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.