HP Pavillion No Audio Output After Update

[2hw]

Hello! After an update a few days ago, my laptop has a small cross at its speaker icon and i was unable to hear any sound from the speaker. I tried using bluetooth device and there were sound coming out from them. When i approached the HP Support, they ask me to run tests and make some changes to the device then they concluded that it was a hardware issue. However, i feel that this should be a software issue since it only happened after the update. To my shock, the issue was worsened after the test and changes that was requested by the agent, i couldn't even hear audio from my bluetooth device now. They informed me that an on-site repair would be arranged and i would be contacted within 2 business days, however it has been longer than that and i approach another agent online and they told me i have to wait for the part i needed to be available, which i find it quite unbelievable that's why i'm trying to get help from here. Thanks!

[Fabio_L32]

Hello @2hw , how are you ?

Please, whats the modelo exactly a laptop HP ? 

I´m waiting 

[2hw]

hello! it is a HP Pavilion ×360 2-in-1 Laptop 14-ek1099

[Fabio_L32]

Hello @2hw 

The link below has all the drivers including for Windows 11.

Just pay attention to the Windows version.

https://support.hp.com/br-pt/drivers/hp-pavilion-x360-14-inch-2-in-1-laptop-pc-14-ek1000/2101497655

Or you can alternatively install HP Support Assistant

I´m waiting

[2hw]

hi, my windows version is not an option there

[Fabio_L32]

Hello @2hw 

In this case, you can wait for future updates on the HP website.

Or try to find a similar driver for the systems below:

Ma-Config; Driver Easy; Driver Booster; Drivers Collection

Att,