HP Pavillion not working with AKAI MPK Mini

[panifex]

My AKAI MPC Mini (USB MIDI Controller) does not work with my new HP Pavillion laptop. It works on my old laptop, and on every other PC I have tried it on. It is supposedly plug and play - no drivers required - and this has been the case on every other PC.

It seems this is a long-running issue with HP - other manufacturers have updated their audio drivers to be compatible with USB MIDI, but HP has not.

See previous posts on this topic, for example.

https://h30434.www3.hp.com/t5/Notebook-Audio/Midi-Controller-not-working/m-p/7957869

Unfortunately, this issue means my HP laptop is useless to me and so unless there is some hope of it being fixed, I will be returning it as not fit for purpose.

Has anyone had any success in fixing this issue?

[praveenbv]

Hi@panifex,

Thanks for engaging in the HP support community! This is a wonderful location to converse with the community, get assistance and find tips!

II suggest you contact HP Smart Friend if you are facing issues.

Link: https://www8.hp.com/us/en/services/consumer/smartfriend-overview.html

Thank you

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