HP Pavillion x360 sound not working

[breid95]

Hi there, 

I have not had sound on my laptop for some time. It does not show an error message or anything like that - it just doesn't work. I saw another thread which told me to install a driver from  Realtek which I have done, I followed the steps (including uninstalling other drivers) however following restarting my laptop it still doesn't work. 

Can anyone please help!? Thanks in advance! 🙂

[asmita6658]

Hi @breid95

Welcome to the HP Support Community. 

Try these steps -

Step 1 Run Audio troubleshooter -

1) In Windows, type "Find and fix audio" into Search, or right-click the speaker icon on the taskbar and select Troubleshoot sound problems.

2) Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.

Step 2 Re-install the Audio drivers -

1) In Windows, search for and open Device Manager.

2) Double-click Sound, video and game controllers.

3) Right click on the Audio drivers and click on uninstall.

4) Restart the computer.

If the issue still persists, test the hardware - 

1) Shutdown the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.

3) Press F2 once.

4) Go to Component test.

5) From the list, run the audio test.  

Hope this helps! Keep me posted. 

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