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‎10-22-2018 08:12 PM

HP Recommended
Product: Probook 430 G5
Operating System: Microsoft Windows 10 (64-bit)

my user with this laptop often encounter issues with the conexant ISST audio.

after reboot or startup, the audio services stopped with the audio icon disabled on the task bar.

need administrator rights to run the troubleshooter to fix the problem. 

another thing, user discovered that when he plugs in headphone to the 3.5" audio jack, the laptop can detect headphone connected, but no sound from the headphone.

the moment headphone disconnect, audio appears from the laptop speakers.

is this hardware or software issue. 

 

 

1 REPLY 1

‎10-22-2018 08:27 PM

HP Recommended

Hi:

 

See if the info at these links are of help to you...

 

https://support.hp.com/us-en/document/c06166393

 

https://www.techworm.net/2018/10/no-audio-output-device-is-installed.html

 

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