HP SMARTFRIEND A COMPLETE SCAM

[mcholmes2011]

I paid $55 fee to get help on a laptop which they never helped me with.  Then I was told I'd be charged 16.99 unless I cancelled, which I did the next week.  I looked up yesterday and HP was trying to charge my debit card $16.99.  I called today and was told I could not cancel, that I had to wait for 24-48 hours for a callback from the Customer Service team in order to cancel my subscription.  Unbelievable!!  There is no way to cancel online.  A fraudulent program guaranteed to make it very difficult to cancel or unsubscribe.  DO NOT SIGN UP FOR SMARTFRIEND!!!

[Dragon-Fur]

@mcholmes2011 

Does sound odd --

There are two types of service offered by HP SmartFriend Services | HP® Official Site

• One time service all

• Subscription

I cannot reconcile your experience with what I've read.

I will notify the moderators of your concern.

Should there be a response, look for a message here before the agent uses other methods to contact you.

-- For those reading --

Be very careful -- there are many not-HP sites out on the Internet claiming to be your Friend.

The exact spelling is important as are the details at the website.

→ →  Do not accept calls from people you do not know.

Out-of-Warranty > Paid Subscription or One Time Help: -  HP SmartFriend Services | HP® Official Site

• Open the SmartFriend Data Sheet - Contact Information 
• Scroll down to section “Service by Region”
• Check the contact options for your region / location.

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

[Pallipurath]

Hi @mcholmes2011 

Welcome to the HP Support Community.

Thank you for posting your query.

I'm sorry to hear about your experience with HP SmartFriend. I understand your frustration, especially after paying for technical support and then encountering difficulties cancelling the subscription and preventing further charges. We apologize for the inconvenience this situation has caused.

Could you please share the case ID so I can review the case details and assist you further? Thank you for your cooperation.

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Take care and have an amazing day!