HP Spectre Audio Imbalance

[DrScottC]

Product name : HP Spectre x360 Convertible 15-ch0xx

Windows 10 x64

I recently noticed this issue when I removed my blue tooth speaker. The audio in left speaker of the laptop is much  louder than the right side. When I do a sound test in windows, there is audio in the right, but at almost half the level. I've tried:

- Uninstalling (and deleting) > rebooting > reinstalling realtek drivers

- Using intel's update and driver support assistant (up to date on everything)

- Going into sound properties and playing around with the balance. But this severely limits overall sound volume.

- I can't access HP's drivers page because my laptops product name, serial number, and other information does NOT come up on their database (**bleep**?).

I tried connecting my bluetooth headphones to the laptop and audio fine, equal on both sides.

RealTek Drivers

Driver Date: 1/24/2018

Driver version: 6.0.1.8656

[banhien]

@DrScottC 

Please do a clean install Audio software/driver, this should help.

(a) Download the following driver and save on your computer,

   https://ftp.hp.com/pub/softpaq/sp93001-93500/sp93151.exe

(b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.

Regards.

[DrScottC]

Thank you for the reply.

I did as you said, and the update did not work. Prior to your post I even did a Recovery/Reset thinking that may help and it did not. I just ended up with a "Detection Varification" and "unknown Device" in the device manager.

Now I'm wishing I never found this issue.