HP Spectre F6 light does not working

[Alon_Israel]

I Have HP Spectre laptop,

Lately, the light in F6 function Key does not working. The key do Mute/Unmute the sound.

I went to Device Manager -> Sound, Video & Game controller and checked it - The "Realtek High Definition Audio (SST) is up to date.

Also, trying to go back to a previous version of it - Didn't help.

Thank you for your help.

[Echo_Lake]

@Alon_Israel

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Did you make any changes on the settings of your PC prior to the issue?
• When was the last time it worked fine?

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)

BIOS default:

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Alon_Israel]

Thank you - It sound extreme process. I prefer to stay with the problem.

Thank you

[Echo_Lake]

@Alon_Israel

Thank you for posting back.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.