HP Spectre Headphone Jack

[TraeBoogie]

Until last week I was able to plug in my Beats headphones into the headphone jack and my speakers worked as well. After my trip back from San Francisco I can no longer plug them in all the way and my speakers produce no sound at all. Looking inside the port I can see a black piece preventing me from plugging in something like a dust cover. Is this an update gone wrong and what do I do to correct this??? I reinstalled and updated all the sound drivers as well.

[A4Apollo]

Hi! @TraeBoogie, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

I understand you have issues connecting headphones to the headphone port on your laptop.

Don't worry I'll try to help you out.

Did you make any hardware or software changes on your PC?

Have you tried checking with different headphones?

Please share the product number of your PC to assist you better.

Try the steps recommended below.

Please try the steps recommended below.

Go to Windows Device Manager > Sound, video and game controllers section.
In the list of audio device drivers, look for Conexant High definition Audio. This is the device driver for BeatsAudio (a little bit sneaky, wouldn’t you say?).
Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
Right-click and select Update Driver Software.
Select Browse my computer for driver software.
Select Let me pick from a list of device drivers on my computer.
You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.
At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Conexant High definition Audio.
At the prompt to reboot, click Yes.

If the issue still persists try the steps recommended below.

The headphone size supported on HP PC's are 3.5mm.

Hope you are using the same size of headphones, also check inside the headphone port on the laptop if it has anything stuck inside and clean the port.

Lastly, try your headphones on another PC, iPod, or audio device to make sure the headphone jack is correct. If it works in everything else there is most likely something blocking the jack or you are connecting it to the wrong port.

If the issue still persists after trying out the steps it is a hardware issue with your laptop. Please contact HP support for service options.

Let me know if this helps!

Have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[TraeBoogie]

After looking closer something is loose inside the 3.5mm jack port. So no headphones will fit in there all the way which also causes the speakers to not work.

[A4Apollo]

@TraeBoogie, Thanks for your quick response and time.

I appriciate your efforts for writing back to us.

As you mentioned after looking closely you see something inside the headphone port.

Try using a small pair of tweezers and try pulling out. Or as an alternative, you can use a USB headphone.

If you still have issues plugging the headphones into your PC. It is a hardware issue, I will share you few details through a private message about the service options dedicated to your PC.

Please watch your inbox for more information.

Hope this helps!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!