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Locked

‎01-05-2022 05:10 AM

HP Recommended
Product: HP Spectre x360 Convertible 15-df0xxx
Operating System: Microsoft Windows 11

HP Spectre Laptop internal microphone does not work:

  • USB headset microphone does work.
  • All sound outputs work correctly.
  • Windows troubleshooting app does not find any problem.
  • Removing and reinstalling microphone and audio drivers has no effect on issue.
  • Updating driver response: "The best drivers for your device are already installed".
  • Discovered that HP Noise Cancelation, enabled as default setting in HP Audio Control App, disables the internal microphone (Microphone Array (Intel smart Sound Technology (Intel SST))).
  • Work around: by disabling HP Noise Cancelation in in HP Audio Control App, the internal microphone now works

    Product name : HP Spectre x360 Convertible 15-df0xxx
    Product number : 5KM78PA#ABG
    Software build ID : 18WW2S6T601#SABG#DABG
    Motherboard ID : 8519
    BIOS : F.45-07/09/2021
    Keyboard revision : 11.74
    Windows 11 Home
    Version 21H2
    Installed on ‎8/‎11/‎2021
    OS build 22000.376
    Experience Windows Feature Experience Pack 1000.22000.376.0
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