HP Spectre X360 - Bang & Olufsen no equalizer

[panoet]

I just bought HP Spectre X360 Convertible 13-ae0xx Product Number 3PT92PA#AR6. Checked my Bang & Olufsen application and didn't find Equalizer there. Googling arround, find some "solution" to update driver, didn't work.

How can I get my equalizer so I can adjust my audio to fit my taste?

[KrazyToad]

@panoet

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I have gone through your Post and would like to help

Please update the Audio driver and BIOS from this Link: https://support.hp.com/us-en/drivers/selfservice/hp-spectre-13-ae000-x360-convertible-pc/16779579/mo...

Next ensure your Windows 10 is up to date.

Select Start  button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available.

Also download and run the latest HP Support Assistant and it will search for the latest HP drivers for your Notebook

Click this Link: https://www8.hp.com/in/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_in/en/any/psg/p...

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Keep me posted how it goes

Thank you and have a wonderful weekend 😊 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" and this will also help other community members with similar issue.
 

[panoet]

Thank you for your reply. Did all step you mentioned, and still got no equalizer on my Bang & Olufsen application.

[MKazi]

@panoet

Glad to have you back.

As @KrazyToad is out of the office today, I'm replying to you. 

Install the 2.81 64-bit Windows 10 driver, and you will have the equalizer back. Do not uninstall the present driver, just run the file you just downloaded.

http://www.realtek.com/downloads/downloadsView.aspx?Langid=1&PNid=24&PFid=24&Level=4&Conn=3&DownType...

Please restart the laptop once the installation is complete. 

If the issue persists then try the Realtek HD Audio software package on the following link.

http://ftp.hp.com/pub/softpaq/sp79501-80000/sp79899.exe

When the installation has completed, restart the notebook.

I genuinely hope this fixes the issue. Feel free to keep me posted.

All the best!

[panoet]

Hi.

I've tried to install 2.81 driver before you suggest it, never work. Everytime I restart my Spectre, it goes back to original driver automatically. Have tried to edit permission of the realtek installation folder to prevent that (I see this trick somewhere), didn't work also.

I will try the Realtek HD Audio software package next time at home. I am at my office currently. Will report the results here.

Thank you.

[KrazyToad]

@panoet

Please perform the suggested steps at your convenience and keep us posted how it goes

Thank you

[panoet]

Installing Realtek HD Audio Package gave me equalizer, but I can't activate it. Bang & Olufsen thickbox slider couldn't be selected. Any idea?

[panoet]

Update! After few seconds, my driver gone by itself. I am trying to install 2.81 driver right now.

[KrazyToad]

@panoet

Keep me posted if the issue persists after installing the 2.81 driver

Thank you