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MunawarSM
Level 1
7 5 0 0
Message 1 of 4
261
Flag Post

HP Spectre x360 15 Speakers Not Working

HP Recommended
HP Spectre x360 15 GEM CUT
Microsoft Windows 10 (64-bit)

When ever window updates, my spectre notebook 3 speakers (Left, Front both) stopped working. Only Right Speaker is working efficiently.

 

This is second time, when i am facing this issue. Earlier it was resolved when BIOS updated.

 

I tried "Audio Trouble Shooter" in Windows 10, but issue not resolve.

I tried to Check the component >> Audio Playback Test, only left speaker is working, remaining 3 speakers are silent. Issue not recognized.

I entered in BIOS, select Load Setup Defaults, but issue not resolve.

I re-install the audio driver, but nothing happened.

I also checked the Audio Balance to movie right and left. If i off the right, then Left Speaker will work but sound is very slow, If i use both, then only Right Speaker will work loudly.

My All Drivers are up-to-date.

 

Let me know, what to do ?

3 REPLIES 3
MunawarSM
Author
Level 1
7 5 0 0
Message 2 of 4
Flag Post
HP Recommended

Where is HP Agent ?

 

Is anybody guide me that how can i resolve the problem ?

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praveenbv
HP Support Agent
HP Support Agent
7,672 7,670 328 396
Message 3 of 4
Flag Post
HP Recommended

Hi@MunawarSM, Welcome to the HP Support Community!

 

That probably due to Windows updates. Re-install driver should help. Please try

(a) Download the following driver and save on your computer,

    https://ftp.hp.com/pub/softpaq/sp87501-88000/sp87996.exe

(b) Go to Device Manager, Sound to uninstall sound driver and reboot,
(c) Right-click downloaded file and select Run as administrator,
(d) Reboot again.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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MunawarSM
Author
Level 1
7 5 0 0
Message 4 of 4
Flag Post
HP Recommended

Audio driver not installed with this given link.

 

I tried 3 time, this driver is not compatible with my laptop.

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