cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 1 0 0
Message 1 of 5
213
Flag Post

HP Spectre x360 Sound Issues (Distortion/Tin Sound)

HP Recommended

Exactly the same issue around the same time here with no solution yet found. Has there been a fix yet?

4 REPLIES 4
Highlighted
HP Support Agent
HP Support Agent
21,496 21,397 1,180 1,269
Message 2 of 5
Flag Post
HP Recommended

@Chopdoggah

 

Welcome to HP support community.

 

Did you check if the issue persists even when you use headphones?

 

Meanwhile:

Run a test on the audio device 

1. Hold the power button for at least five seconds to turn off the computer.

2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

3. On the main menu, click Component Tests.

4. Select Audio in the list and run the test.

 

If the test passes, uninstall the audio driver.

  1. Open Run with Windows shortcut keys Win + R.
  2. Type into control and hit the Enter key.
  3. In Control Panel, go to Programs and Features.
  4. Right-click the Audio driver and select Uninstall.

Update the chipset, BIOS and audio driver using HP support assistant.

You can refer this HP document for the steps to use HPSA:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

0 Kudos
Highlighted
Author
New member
2 1 0 0
Message 3 of 5
Flag Post
HP Recommended

Hi Sandy.

 

Still no fix. The sound is fine with headphones in but distorted when they are not in. What is the solution? Seems to be a universal issue as I have read quite a few complaints about it recently..

 

Luke

0 Kudos
Highlighted
HP Support Agent
HP Support Agent
21,496 21,397 1,180 1,269
Message 4 of 5
Flag Post
HP Recommended

@Chopdoggah

 

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

Let me know if that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

0 Kudos
Highlighted
Level 1
10 7 0 1
Message 5 of 5
Flag Post
HP Recommended

You could also try disabling the sound enhancements (just have in mind that you'll have to disable them each time you restart your laptop):

 

-Right click on the speaker icon next to the clock

-Open "Playback Devices"

-Right click on the Speaker and select "Properties"

-Under the "Enhancements" tab, check "Disable All Enhancements"

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation