HP Spectre x360 audio shifts to right speaker during use

[bcbc08]

In the past few days my sound has started to shift from both stereo speakers to only the right speaker. It starts within 5 seconds of using audio regardless of the app. I have attempted to uninstall/re-install drivers, along with trying HP Support Assistant diagnostics and updates, and using an F2 diagnostic to no avail.

Product name : HP Spectre x360 Convertible 15-bl012

Audio driver: Realtek High Definition Audio(SST)

[Echo_Lake]

@bcbc08

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

Use the troubleshooting tool in Windows

The audio troubleshooting tool in Windows can automatically fix common audio recording and audio playback problems with your computer. Run the troubleshooting tool using the following steps:

• In Windows, type find and fix audio into Search, or right-click the speaker icon  in the taskbar and select Troubleshoot sound problems.
• Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.
• Click Next.
• Select the device you want to troubleshoot and click Next.
• Wait while the troubleshooter detects problems and makes changes (or prompts you to make changes).
• When the troubleshooter is done, the Troubleshooting has completed page is displayed, listing any problems found and what changes were made to the computer.
• Click Close.
• If a recommended action is displayed, select Apply this fix.

Restoring the audio driver in HP Recovery Manager:

1. In Windows, search for and open Recovery Manager.
2. Click Reinstall drivers and/or applications.
3. Select the audio driver in the list, and then click Install.
4. Wait for the driver to reinstall. When the installation is complete, click OK.
5. Close HP Recovery Manager and then restart your computer.
6. Test for sound. If the audio problem persists after reinstalling the driver, try updating the driver using Device Manager.

Updating the audio driver using Device Manager:

Make sure the audio device is enabled and then update the audio driver using Device Manager as follows:

1. In Windows, search for and open Device Manager.
2. Double-click Sound, video and game controllers.
3. If a sound device is listed with a down arrow, the device is disabled. Right-click the sound device name and select Enable to re-enable the device.
4. With the sound device enabled, right-click the sound device and select Update Driver Software.
5. Click Search automatically for updated driver software.
6. Windows checks for and installs any updated drivers found. The window displays whether the computer already has the latest available driver or if Windows was able to successfully update the audio driver.
7. If a window opens asking you to restart the computer, restart the computer.
8. Test for sound. If the audio problem persists after updating the driver, continue to the next step.

If you completed these steps and the latest driver was already installed, use the following steps to uninstall and then reinstall the driver:

1. In Windows, search for and open Device Manager.
2. Double-click Sound, video and game controllers.
3. Right-click the sound device and select Uninstall.
4. Restart the computer to reinstall the driver.
5. Test for sound. If the audio problem persists after reinstalling the driver, continue to the next step.

BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[bcbc08]

Hey Echo Lake,

I appreciate the response! Unfortunately I've tried every one of these trouble shooting options and the speaker issue still persists. Is there something else besides the above troubleshooting options that I can try? it's really frustrating to be unable to use the laptop speakers, especially during this time of quarantine.

Thanks

[Echo_Lake]

@bcbc08
Thank you for posting back. 

If you are using external speakers, they might be faulty. Try using another set of speakers, or a pair of headphones, with your computer. If the second set of speakers or headphones produces sound without problems, the first set of speakers is faulty.

Use the steps in one of the following documents for advanced troubleshooting procedures:

• HP Notebook PCs - Advanced Sound Troubleshooting(Windows 10, 😎

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[bcbc08]

Hi Echo Lake,

My issue is with the internal speakers. When I use any external speakers there is no issue.

[Echo_Lake]

@bcbc08

Thank you for posting back. 

Let's try this:

• Step 1: Restart the computer
• Step 2: Run the Audio Check in HP Support Assistant
• Step 3: Use the troubleshooting tool in Windows
• Step 4: Test external speakers or headphones
• Step 5: Update the audio driver Click here: https://support.hp.com/in-en/document/c04973149 to complete the troubleshooting steps.

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[bcbc08]

Hi Echolake,

I tried this next suggested trouble shooting step and am still experiencing the same issue of all audio shifting to the internal PC right speaker, regardless of which app is in use. Again, for clarity, this is not an issue when I connect to my bluetooth speaker. I only experience this issue when using my laptop's internal audio as default. I've tried uninstalling the audio driver and reinstalling upon restart. I've tried updating the audio drivers. I have tried an F2 bootup audio troubleshoot/check. I am still at a loss for how and why this is an issue for my laptop.

[Losee]

I have a similar issue using the same products:

Product name : HP Spectre x360 Convertible 15-bl012

Audio driver: Realtek High Definition Audio(SST)

However, my sound fades in and out and I am unable to hear a consistent conversation when using video conferencing or listening to music or watching a video. I have tried uninstalling and reinstalling drivers, but to now avail. I am now forced to use external bluetooth speakers instead of the internal notebook speakers.  Basically, I have tried everything that Bcbc08 alluded to, but again to no avail.    

[Echo_Lake]

@bcbc08 @Losee

Thank you for posting back.

I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time. 

Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[aman00150]

Hi there,

I am facing exaclty same issues and HP even changed my speakers once but issue remain there and came after 7 days of replacing new speakers