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‎10-29-2015 08:01 AM

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Product: HP Split 13 x2 PC
Operating System: Microsoft Windows 10 (64-bit)

i have upgraded my laptop from Win 8.1 to 10 ......but i am having sound problem ......sometimes i cant see videos on Youtube ,,facebook ....if i start a video the Video stucks and a cranking sound comes ...........but the problem goes automatically and comes back again .........this ih happening ever since i upgraded my laptop to WIn 10 ???? is there any permanent solution

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‎11-04-2015 06:16 AM

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Hey @Rdx12311,

 

What happened with the troubleshooting and BIOS reset?

 

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


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12 REPLIES 12

‎10-30-2015 09:09 AM - last edited on ‎03-15-2017 03:14 PM by HP Administrator

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Hi @Rdx12311,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your HP Split 13 x2 PC and issues with sound not working correctly. You could restore the BIOS with this document selecting the reloading the BIOS default settings. That way it will look at the Hardware installed on the Notebook.

 

You could  try using the Windows Update Troubleshooting tool to fix any updates that have not come through for Windows 10.  Please restart the Notebook twice to make sure all update have been completed!

Please let me know how this goes.

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP
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‎11-03-2015 11:05 AM

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i went to HP Customer Support Page for Drivers list .......but there is no option for Bios ? right now my Bios version is F.27..........and ever since i upgrade my laptop to Win  10 having problems with sound ...........

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‎11-04-2015 06:16 AM

HP Recommended

 

 

Hey @Rdx12311,

 

What happened with the troubleshooting and BIOS reset?

 

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP
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‎12-04-2015 01:15 AM

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after upgrading my laptop to Windos 10 i am not getting the Beats Audio sound effect ...........has HP released any new audio driver for Windows 10 where the Beats Audio works ..........

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‎12-04-2015 06:59 AM

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Hey @Rdx12311,

 

The IDT High-Definition (HD) Audio Driver contains all the software and drivers to operate Beats Audio.

 

In the Device Manager, right-click on Double-click on Sound, video, and game controllers and select the IDT High-Definition (HD) Audio Driver Update Driver Software. Choose the option to Search Automatically for Updated Driver Software. The Notebook should find and automatically install the updated driver
After the installation is complete, restart your Notebook.

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP
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‎12-05-2015 07:12 AM

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i did as u said but its saying the best driver is already installed .............that means HP hasnt released any latest audio driver for Windows 10 ......the driver date is showing its been released in 2013 ...................what to do now ....my Beats Audio effect is useless now and the sound with earphone is really bad .............see the pic i uploadedundefined

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‎12-07-2015 06:10 AM

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Hey @Rdx12311,

 

Thanks so much for the information. Try uninstalling the driver and software for the the IDT High-Definition. Restart the Notebook.

 

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP
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‎01-09-2016 09:07 AM

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i tried to update my Graphics adapter ...but the new update of 7 Jan 16 isnt working ...y is that?? gave a pic plz check .....gettting this message when i  am trying to install the driver each time ...any solution .......

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‎01-11-2016 06:23 AM

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Hey @Rdx12311,

 

You will need to return to Notebook back to the original OS as with no drivers available it will be an issues.

 

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP
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