HP Thunderbolt, no sound

[Galletto]

I'm using a n HP Thunderbolt Docking station with sound module, connected by USB C on a Dell notebook.

The sound does not work, it can't be found as a device by Windows.

Any help appreciated.

Cheers,

Galletto

[Nirvana_95]

Hi @Galletto 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

We are here to help you with it.

I would also suggest you update the drivers of your docking station and check if the issue persists.

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc. 

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Galletto]

Hi,

the model ID is 3YE87AA: 

HP Thunderbolt dock 120 W G2 met audio

Thanks,

Will de Haan

[Galletto]

I found a firmware update, which reports an error:

[Nirvana_95]

Thanks for your response.

I have sent you a private message with further instructions to get this issue sorted. In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

Thanks!