HP Victus 16 laptop has no sound

[Alden95]

Hi, I recently bought a new HP Victus 16 laptop and so far it has been little more than trouble, had to manually install windows, unpartition the disks, mousepad wasn't working, internet wasn't working, audio isn't working and wasn't able to register my product on the HP website online as the product number was not recognized. Fortunately I have been able to solve all issues now except for the audio not working, which seems to be a recurring issue for this model. Have looked at a few dozen threads online from people who had similar problems but none of the solutions presented to them have worked for me.

All I see when I press on the audio icon on the windows toolbar (which has a large red x on it) is a prompt which says 'plug in the speaker, headset or headphone' and 'the audio peripheral doesn't seem to be plugged in, check the connection'. I have tried every suggestion I've seen on other threads like troubleshooting, installing new drivers, updating windows, restarting the audio services, enabling/refreshing devices in the control panel but so far haven't had any luck with anything and am starting to think this a hardware issue.

Am at the point of giving up so any help or solution would be very much appreciated, thank you.

[Hawks_Eye]

Hi @Alden95,

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

Superb description and stupendous diagnosis of the issue before posting. Kudos to you for that.  😊 

My sincere apologies for the inconvenience caused to you.

We'd hate for you to be stuck in a situation like this. Because you matter to us.

Use the troubleshooting tool in Windows

The audio troubleshooting tool in Windows can automatically fix common audio recording and audio playback problems with your computer. Run the troubleshooting tool using the following steps:

• In Windows, type find and fix audio into Search, or right-click the speaker icon  in the taskbar and select Troubleshoot sound problems.
• Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.
• Click Next.
• Select the device you want to troubleshoot and click Next.
• Wait while the troubleshooter detects problems and makes changes (or prompts you to make changes).
• When the troubleshooter is done, the Troubleshooting has completed page is displayed, listing any problems found and what changes were made to the computer.
• Click Close.
• If a recommended action is displayed, select Apply this fix.

Restoring the audio driver in HP Recovery Manager:

1. In Windows, search for and open Recovery Manager.
2. Click Reinstall drivers and/or applications.
3. Select the audio driver in the list, and then click Install.
4. Wait for the driver to reinstall. When the installation is complete, click OK.
5. Close HP Recovery Manager and then restart your computer.
6. Test for sound. If the audio problem persists after reinstalling the driver, try updating the driver using Device Manager.

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day! 

Regards, 

Hawks_Eye

[Alden95]

Hi, Hawks_Eye, thank you for your detailed response. 

Firstly I already tried all the troubleshooting steps you outlined multiple times so sadly that was not the solution. I am trying to apply your other solution. My laptop did not have any 'recovery manager' software installed, but read online that this this could be the HP Cloud Recovery Manager program so I installed that,  however when I tried to use it is not accepting my product number so I am stuck again. 

[Hawks_Eye]

@Alden95 

I'm sending out a private message to assist you with the next course of action. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Take care, and have an amazing day!

Regards, 

Hawks_Eye