• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎10-05-2017 04:31 PM

HP Recommended
Product: HP ZBook Studio G4
Operating System: Microsoft Windows 10 (64-bit)

The Audio system in my laptop suddenly stopped working, even though I did not update anything, nor did I physically manhandle the laptop. Since then, every time I try to troubleshoot the error on startup, it gives the error that it couldn't identify the problem, and there were no hardware changes that were detetcted. 

On the Device Manager Page, the Intel (R) SST Audio Driver is listed under System Devices, and when I click on its properties, it gives a message of a Code 43, i.e. - "Windows has stopped this device because it has reported problems."

 

How do I get my audio driver to start working again?

2 REPLIES 2

‎10-05-2017 05:01 PM

HP Recommended

Hi,

 

For audio, only the Conexant HD Audio Driver listed. Please try it:

 

   http://ftp.hp.com/pub/softpaq/sp81001-81500/sp81155.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎10-06-2017 04:19 AM

HP Recommended

Got the same problem. Solved by running the HP Hardware Diagnostics.

 

Press Esc - F2 at startup to enter HP Hardware Diagnostics, and run the test about audio.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.