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HP chromebook Model:14-DA0012DX microphone all static?

HP Recommended
HP X360
Chrome OS

My microphone never has worked properly and has always had bad static that made it unusable. I didn't discover this until recently but have tried it in the past to have people tell me my microphone quality was horrible. I recently switched to the beta release and now it's even worse. How do I fix this?

HP Support Agent
HP Support Agent
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Hi @, Welcome to the HP Support Community! I understand that you are facing issues with the Microphone.

Try with Different Headset if it's the same 



s possible that it was blocked by Chrome and the reason it's not working. To find the settings navigate to Settings > Advanced Settings > Content Settings and check the permissions. Make sure your Bluetooth setting isn't on. Just turned it off and check.


If the issue still persists,  perform the Factory reset your Chromebook

  1. Sign out of your Chromebook.
  2. Press and hold Ctrl + Alt + Shift + r.
  3. Select Restart.
  4. In the box that appears, select Powerwash and then Continue.
  5. Follow the steps that appear and sign in with your Google Account.
    Note: The account you sign in with after you reset your Chromebook will be the owner account.
  6. Once you've reset your Chromebook:

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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