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‎07-22-2022 12:25 AM - edited ‎07-22-2022 12:38 AM

HP Recommended
Operating System: Microsoft Windows 11

I have HP envy 13-aq1062tx and the audio is not working.

I try HP PC Hardware Diagnostics tests to check if there is a problem in the speaker and there is no problem in the audio it is working properly.

When I login to the Windows the audio is disabled.

I already upgrade to Windows 11 but still I encounter the same problem.

Even I try to use headset, USB speaker or Bluetooth headset the audio is not working and it is disabled.

I check the dxdiag and there is no sound card installed.

How to fix this problem?

 

3 REPLIES 3

‎07-22-2022 03:42 PM

HP Recommended

Hello @BJL24 

 

Sorry to hear that you are having problems ... and I would like to help you.

 

(1) Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.17 Rev.A24.4 MBMay 10, 2022Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

 

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"

 

(2) Reboot

(3) Install/Update

Realtek High-Definition (HD) Audio Driver

6.0.9003.1 Rev.G414.2 MBAug 19, 2020Download

 

(4) Reboot and test again ... 

(5) If it still does not work, Install/Update

Intel Realtek* High Definition Audio Driver 6.0.9285.1 (Latest) for Windows

 

(6) Reboot and test again ... 

Was this reply helpful? Yes No

‎07-24-2022 10:59 PM - edited ‎07-24-2022 11:02 PM

HP Recommended

Thanks for the response...

But still sound card is missing...

I do not know if there is a problem with the sound card or just the driver installer.

Even I use USB speaker the sound is not working.

I already did what you told me but still no sound

 

Was this reply helpful? Yes No

‎07-25-2022 02:09 AM

HP Recommended

Dive into this:

https://support.hp.com/us-en/topic/audio

 

Please report your results

 

Was this reply helpful? Yes No
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