HP envy 15.6" continual beeping sound

[aaron24]

I just bought the hp envy x360 15.6" convertable laptop last week and for the most part I really like it. However, i hear a very low beeping sound that's fairly continual coming from the computer. it will stop intermittently and then continue again for a few mintues. What is this and how do I fix it?

[KrazyToad]

@aaron24

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I have gone through your Post and I would like to help

Please update the BIOS from this Link: https://support.hp.com/us-en/drivers

I also recommend you run an extensive test on your Notebook to ensure there are no Hardware failures

- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests, then click Extensive Test.
- Note: The extensive test might take up to 3 - 4 hrs. It's an automatic process you don't have to wait on it. If any test fails, it will come up with an error message / code

Also let me know if you can hear the low beeping sound when running the Test. This will help us identify if it's a hardware or software related issue

Keep me posted and have a wonderful day 👍

Thank you 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" and this will also help other community members with similar issue.

[aaron24]

@krazyToad

I shut my computer down to run a full test from the start up menu, but the f2 button doesn't work, i can't seem to find the screen in which an extensive test is an option. i tried holding the fn key with f2 button but it did not work. the beeping is still continuing, my computer runs very hot with the cooling fan working very hard, and the battery seems to be drained faster than it should. any recommendations?

[MKazi]

@aaron24

Thank you for replying. 

As @KrazyToad is out of the office today, I'm replying to you. Fabulous diagnostics, spectacular analysis of the issue by you. Kudos to you for that. 

You may attempt again to run the extensive test by following the below steps:

NOTE: Please have the charger connected to the laptop during the test because the BIOS update must not get interrupted due to the battery draining out. 

• Power off the laptop.
• Remove the battery out. If the battery is integrated and does not have a latch to release it then leave the battery inside the laptop. 
• Disconnected AC adapter from the laptop.
• Press and hold the power button for 15 seconds.
• Reconnect the battery and plug the AC adapter.
• Do not power on the laptop yet.

The below steps will help in initiating a hardware test:

• Power on the laptop and immediately hit the f2 key repeatedly (7-8 times).

• On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

• Click Extensive Test.

• Click Run once, or Loop until error.

  While the test is running, the time remaining and test result for each component are shown on the screen.

• If a component fails a test, write down the failure ID (24-digit code) so you have it available when you contact HP Customer Support. The information is also available in Test Logs on the main menu.

Hope this helps. Let me know.

Cheers!

[aaron24]

thank you for the response. I have followed your directions as best I can and pressing the esc and f2 buttons does not seem to work. I still cannot find the systems diagnostics screen you're talking about. Instead I returned it to Best Buy for a replacement. and...

I am still having the same issues with my new laptop.! (cooling fan running loudly, laptop surface becomes very hot, and the beeping/ grinding sound is constant.) I am still unable to get to a sytem check screen using your instructions.

I found this thread with a very simiar beeping sound problem.

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Noticeable-Clicking-Static-Noi...

If i'm reading the thread right, there is no solution to the beeping sound. If you have any other suggestions, please let me know. If this probelm persisits for a few more days, I will return this laptop and go with a different brand altogether. 

[MKazi]

@aaron24

Thank you for your reply. I truly appreciate your handwork and patience. 

I understand that the issue with your HP laptop remains unresolved. I have sent you a private message with the next course of action. 

Hope that helps. Cheers!